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quenix

This seems incorrect. It says on their site:

How do I export my team’s messages?

1. Go to your Settings in Quill → https://app.quill.chat/settings

2. Click the team you want to export

3. Under the Export Team heading, press Start Export

4. Export will have started. After a few minutes, you will receive an email with the link to the .zip file containing your export.

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According to other tweets: the export does not include Direct Messages which is what some companies use (almost) exclusively, meaning they cannot export 99% of their content.

https://twitter.com/rdjpalmer/status/1468526843129208834

I think this is a pragmatic decision. Direct messages are somewhat private (though I do understand that is not always the case with companies). It seems to me to be a privacy / security thing. I am not aware of any companies who solely use DMs, I am sure they exist. But the point of Quill was to not lock up information in DMs and to better organize channels. I would think users of Quill most likely did not solely use DMs, if they did, why bother with Quill in the first place?

Edit: ah the linked tweet (sorry, on a mainstream social media break), well that is certainly one company. I feel for them.

Companies with data retention requirements might be legally obligated to keep those DMs, and I don’t see how Quill would be unaware of that. Either they’re confident that none of their clients have such a need or they decided that it would be too hard to export DMs with 4 days notice and said “meh.”

If they are legally required for data retention why did they use this product in the first place?

Here are a few possible explanations based on my experience at various employers.

1. Departments/divisions have their own budgets; Quill was purchased before security or compliance was involved.

2. Quill was deployed or piloted for a group without retention requirements then escaped into the wild. Security or compliance wasn't involved until it was in use company wide.

3. A client required using Quill so the usual compliance requirements were waived.

This isn't possible on slack either. We lost messages from even private channels, let alone direct messages when we migrated

I believe there is a channel that you can explicitly request PMs however it’s subject to review, assuming its along security/privacy lines.

It is if you pay them enough (i.e. you have a Plus or Enterprise Grid account)

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