After working at a startup, I'll never work at a big company again
kencochrane.net
kencochrane.net
Beyond a certain size, however, new individuals will not receive huge payouts if the company succeeds. The strategies by which they maximize their individual return now involve politics, power and control. Short of killing the company, their reward is maximized by behavior which may hurt the company (and in my view always hurts the company but I'm bitter). An example of such behavior are putting forward tech ideas which may not fit the company but which the individual has had experience, and therefor has seniority and status. Another would be eliminating competition with bad reviews, or failing to acknowledge good work.
Beyond a certain size (perhaps its beyond a certain time) a company will be managed by "players" using the company for their own purposes. Non-players are identified and eliminated. These players don't really care if you can get the job done, they just want large departments to manage. In fact hiring idiots whose job depends on the player's good graces is a great way to balance intelligent people with legitimate complaints.
No. Wont be working at a large company again.
So, sorry, but this isn't exclusive to large companies.
No.
Agreed, although in my case it's more "Will be checking reviews on Glassdoor.com before working at any company, large or small." Unfortunately the "players" have infiltrated Glassdoor as well and you have to suss out the "real" reviews from the "player" reviews.
The problem is you are working with people who want to maximize their return -- they aren't interested in the problem at hand.
When I do hiring, I'm looking for people who are interested in the problem, interesting in making the product better. As long as the money is "good enough", they don't really care about the payout.
They just want to solve hard problems.
Once you find those, you get a lot less of the politics.
Now I find myself at a big company (Netflix). How did this happen?
When I was looking for a job, I was mostly looking at startups, but the Netflix job caught my eye, because they are solving a very interesting technology problem.
I brought up my concerns in the interview, and they convinced me by pointing out that a lot of people here had come from big tech companies that had transitioned from startup to big and corporate (two of those being Yahoo and eBay), and most of those people wanted to avoid that.
So a lot of what is done here is done as a way to retain top talent -- engineers are respected, process is a dirty word. That's really important. When something goes wrong, the response is not "what rules can we put in place to prevent this". The response is "how can we educate new employees so they have to knowledge to make sure this doesn't happen again, and how can we give them to tools to make this easier?"
That is why I chose to work for a big company again.
Also, it was pointed out to me that if you look at most people in the silicon valley, they didn't make their money working for startups -- they made it working for bigger but growing public companies like Yahoo and eBay and now Google and Netflix.
Funny thing is we used to be in a small group that was empowered to do what it needed to. Then upper manglement decided to centralize a bunch of functions - now we have common ways of doing things that don't meet anyone's needs. So I think as companies grow they need to be more like how the Virgin companies operate - literally separate divisions in a family corporation. Empower and measure each small group to do what they need to and leave them alone.
Required reading is the Gervais Principle here: http://www.ribbonfarm.com/2009/10/07/the-gervais-principle-o... After reading this, I now can associate 3 times having gone through the MacLeod Life Cycle. Now on the fourth in a growing organization. The org is in the second stage moving into the third and I'm moving from a Loser into the Clueless.
My saving grace is having tough technical problems to solve for my team like 30+ terabytes of files and db, thousands of transactions flowing, making system "Mission Critical", etc. That plus learning iOS development at home keeps me sane.
Working at someone else's startup is a recipe for getting exploited - overworked and underpaid. And the worst thing about it is that it's all couched in an atmosphere of guilt trips and taking-it-for-the-team.
Perhaps there are exceptions. I just haven't seen any.
I'd rather work for The Man in my day job in a cold corporate environment where everything is explicit from the get-go, get well paid for it and crank out code for my own startup in my free time.
You don't see many dumb people at small companies, mainly because there is no place to hide. In a small company you need to carry your own weight, and if you don't it is pretty obvious. In a large company it isn't as obvious to find the slacker.
I'm going to assume the author just doesn't have enough experience to realize just how naive this is. Startups employ dummies all the time, and you can't tell because everyone is too busy to pay attention, they're good at playing politics, they're friends with one of the founders, or they are one of the founders. And yes, sometimes these startups are successful in spite of that one or two idiots.
Working for a big company has a different feel to it, and you normally have to worry about office politics and other things that you don't have to worry about in a small company.
Well, if "small" is two people or less, this is correct. But politics comes into play whenever you have 3 or more people. Granted, the politics may be easier to understand and manage, but they're much more ugly than in a big company.
In short, it sounds like the author found a good startup to work for, which is usually better than most BigCos. But it's all downhill from there. If the author stays in the startup game for long enough, I guarantee he'll work for a company that will make him miss BigCos and their rules (some of which benefit the employee).
For example, there seems to be an argument being made that a lot of the structure in big companies, as compared to start-ups, is to keep "lesser" people from making mistakes. But, I think that is far from reality.
If you're a startup, you have no employees, no sales and no users. No users means no support to give, no need to check if your latest changes fail on some obscure configurations, no infrastructure to handle the load, no critical bug-fixing of now outdated versions, etc, no fear to make significant changes and break things. No employees means no human resource handling, simpler paycheck administration, less managerial overhead. No sales means less administration, less regulatory burden, no internationalization issues, less need for documentation, and so on.
There's a different kind of company needed to innovate compared to the kind of company needed to sell a product worldwide in a competitive market with low margins.
There's only a few companies that handle can both at the same time. (Bigger ones buying up small ones don't count)
That being said, a small company where the product is in flux generally requires the engineers to have broader skillsets and tends to allow them to make more wide-ranging design choices. That just doesn't happen at bigger companies or with established products. You spend most of your time maintaining things.
1. The case of the mysterious Piggy Bank
This caused a lot of problems at a 2 founder startup I worked at where the guy looking after the books was semi-inadvertently skewing everything in his favour, the company paid for renovations to the office that was actually his property he'd just bought. He claimed to have 'invested' £100k (leant) but he was constantly calling in those loans. But then putting some back. And then taking it again. In tiny chunks of a few £k here and there. And the accountants were incompetent and couldn't keep track (the semi-inadvertent part of it). It took me a month and a lot of late nights with paper accounts and excel to convince the other founder what was going on. When I cut through the accountants' mess I found at one point he actually owed the company £10k for a few months.
The only reason I started looking is because I couldn't fathom how we'd spent so much money.
The guy to this day doesn't really get what he did wrong, he viewed all his companies and his own money as piggy banks for each other when they weren't doing so well. But we were operating on false assumptions. Like we were profitable now, when in fact we had been profitable, but were no longer. Because we got rid of the good sales guys.
The mess was much bigger than that, with crazy salaries for mundane jobs and some employees he knew personally investing in the company as it was 'profitable' but expanding, when in fact they were investing to pay their own salary until one of his other companies had enough money to pay back an intra-company loan. Luckily they all got their money back.
Needless to say that period was crazy political for me and very stressful. On the plus side I made a good friend out of it that I still see today. And he learnt his lesson and never ignores the books now.
2. The Tank
A similar, funnier, scenario happened at my mate's old employer where one founder (CEO) had much bigger equity than the other (CTO). This was a 15-20 person company, kinda just past the startup phase.
The CEO also had a love of tanks. And a tank museum.
The company therefore went into the tank buying business. Which meant the company couldn't expand how the CTO wanted. This led to office politics, some supporting the CEO, some the CTO. The CEO eventually promised no more tanks.
A month later a tank accidentally got delivered to the company instead of the museum. The CEO was away, when he got back in the office the CTO simply took him to the back and pointed out the window to the tank. He ended up leaving to start a new venture and took half the staff.
TL;DR From personal experience I disagree, politics enter startups when things go wrong or the CEO has a love of tanks.
I have to note that I'm not sure if he was forcing large dividends through or whether it was actually the company buying them, this is all 2nd hand information from one of the pro-CTOs after all.
The museum itself was only a few miles away from the company premises.
The CTO went on to co-found a b2b online insurance company, still going. There are some classic gaffes from that company over their time too, a whole contact centre full of telephone advisers sitting twiddling their thumbs without a single client for example.
but left the tank
In addition, working at breakneck speed and being completely accountable for failure is just not within every programmer's capacity. Some need more structure to be successful. Not everyone is a rock star programmer.
That being said the software industry is changing rapidly. Being a rockstar makes you more valuable as time goes on. Large s/w companies are having trouble even maintaining marginal talents and the workforce of programmers is dwindling. Us hackers will continue to be more valuable than ever.
I took the chance and I went from dreading work, to really enjoying it. It proves that money doesn't always buy you happiness.
Why do so many share this same problem? Anyone should be concerned when this is the case.
What this says to me is that the current setup is unproductive and needs changed.
1. There are lots of politics at small companies too. There are lots of politics in any social context. But it probably isn't institutionalised in a small company. For example, in a big company you might hear the head of one department instructing people to lie about something in order to manipulate the people in another department. In a startup that would just be one person lying to another peerson. And if you're not in the room at the time you would know it was going on.
2. It doesn't matter how great your people are, if you have more than about 8 of them you need some structure and process. Companies don't adopt structure in order to cope with dummy's, but that's a useful side effect.
3. I doubt companies take on dummies because they've exhausted the pool of quality people. The pool of quality people is much too big for one company to exhaust, and it gets replenished every year. But great people are rarely on the market. Also, people don't deliberately hire dummies, they're just willing to accept slightly less talent than they themselves have. So, the more layers you have between the founders and the latest hire, the lower the hiring quality can get.
I started out working at several startups and they were orders of magnitude worse in terms of politics and personality clashes. Also, it was hard attracting qualified engineers. On the flipside, it was very clear what my contribution was and I felt very responsible for the success and failure of the company.
I've been at HP for 11 years now and it's changed from somewhat bloated to very lean. We've had pretty thorough housecleaning efforts in recent history as have most mega companies. Bureaucracy has never been a problem where I've been (I'm sure it's different in other divisions), the smaller project teams feel a lot like working at startups with the added benefit of very good equipment, etc.
Needless to say, my experience is very much the same. I see lots of unnecessary office politics, the inability to get anything done at breakneck speed as you would at a startup, and for the most part total lack of innovation. It is really disheartening, and as the OP put it, makes you go home at the end of the day very disheartened.
Here are a few that I've run into:
A lack of funding and the headaches that come with it like downsizing, cost-cutting, and just the general absence of job-security.
Having a visionary CEO who is also crazy or incompetent or both.
Having a really nice product and it going nowhere because it's either ahead of it's time or behind.
On the other end, you can get a good startup feel by finding a good team in a big company/institution (usually you see this in Academia, but some places in companies have this too). A well built group will have some admin staff (secretaries, hands off project managers, etc.) to insulate the core team from the crazy. When done well, this admin group will fill out the crap forms, hide various money absurdities, deflect outside poisoners and otherwise do amazing things to keep the non-admin folks blissfully ignorant.[1] The bosses in such a group will create or emulate a flat reporting structure, and not let the external politics apply too much pressure or influence to the team. The core team will then get to do their thing in a way that feels very much like a small company or startup.
There are benefits and drawbacks to this of course. Benefits include having a giant name behind you, and the awesome funding and legal resources available -- I was once told "you think you need a cluster... we can buy one, just make sure first". Awesome. Customers say "Oh $BIG_NAME no need to jump you through these sill hoops to prove yourself". And of course, the feeling of stability provided by being in the employ of a giant. On the drawback side: you do more work than a lot of your peers outside the group -- not a big deal but sometimes mentally taxing. Politics can creep in, so you need to maintain high productivity and always do a good job, so the bosses can preserve the group by selling it as "ninja rockstar team alpha" to everyone else. And no matter how good the shielding, sometimes the crazy still can creep in.
So basically, this is a long winded way of saying: if you are careful, you may be able to find the startup feel in a big company, or at least the good parts of it.
[1] I'm fully convinced that good admin staff are worth the same as good programmers in this type of situation. In my current employment I travel a lot, but have never filled out an expense report, I dump some receipts with the admin, answer a few questions, and she takes care of the rest of the voodoo. Similarly with the HR rep for insurance we have. Purchases are a simple "hey I need, can you charge it to...". I know there are forms and procedures -- I've heard horror stories. When we need a new person we tend to churn a bit til we find a good one, then it's a quick raise and lots of flattery to keep him/her around. (On a personal side it's always good to be very nice and friendly to these folks, they do magic :) ).
Large corps are so mired in useless, mindless institutional procedures that you waste inordinate time satisfying the procedure beast, usually in areas that have nothing to do with your job (fun fact, I once worked as an analyst for a large corp and spent on average 4 hours a week taking industrial safety courses, volatile materials storage compliance training, etc.. The chances of me ever doing anything in the company in a warehouse, assembly plant, or anything other than look at a computer on a desk in an office park were 0). Sure there's some politics at the upper levels of a given organizational unit in a large company, but the pay tends to be pretty good and you'll have pretty good job security. IMHO large corps are great places to work when you are just starting out because your mistakes generally will just average out with everybody else.
Small companies/startups are such an entirely different beast it's night and day. You have huge impact in everything the company does. A single employee might account for 40% of the company revenue! The jobs are usually very versatile, you don't get stuck in a single task, you probably have to learn to do many different jobs -- you gain more experience than it looks like for a given unit of time compared to large co. For example, at large co, you might not be asked to work on contract negotiations until you've been there for 10 years. At startup you might do it from day one.
While large co's problems are mostly procedure issues, Startups are not without their issues -- and they're usually personnel problems:
1) Politics are magnified beyond belief. In large co, if my division manager was having a problem with another division manager, I might not even know. In a startup, it's like watching your parents fight over a family dinner.
2) Because everybody can have such a huge impact, screwups are magnified. A bad employee can literally sink a company. In a two person startup, that's 50% of the workforce.
3) There's very few checks against bad employees. One of the reasons large co has so many mindless procedures is to help control for bad employees. Startups don't really have a way to do that.
4) Job stability? Pffff...what's that? Pay is often not as good as large co, and benefits such as options or shares are just paper until you can buy beer with them.
I was once recruited to work at a very well funded startup that fell apart during salary negotiations. They wanted to make up for the low salary with catered meals and an all-you-can-eat pantry, dry cleaning and other benefits plus some options. I told them I'd rather trade those benefits for a pay check and would sign an agreement to never touch those benefits -- which wouldn't be hard since my position would require me to almost never actually be in the office where those benefits were offered. They backed out and it demonstrating to me that those benefits were simply flash and not worth the delta in salary they'd have to pay me.