Yep, that's a consideration of going with cloud tech: if something goes wrong you're often powerless. At least with on-prem you know who to wake up in the middle of the night and you'll get straight-forward answers about what's going on.
To be fair when it’s AWS when something goes snap it’s not my problem which I’m happy about (until some wise ass at AWS hires me) :)
That's what I'm saying: you host it yourself in facilities owned by your company if you're not willing to have everyone twiddle their thumbs during this sort of event. Your DR environment can be co-located or hosted elsewhere.