Sorry, had to poke fun a little bit, obviously there's always a chance of having a bad experience. I've only had to interact with Hetzner support once, and it was positive, we determined that a consumer grade CPU was aggressively going into some sleep mode the Linux kernel wasn't waking up from, and the Hetzner support guy agreed that was the problem and determined it was possible to disable that feature in the BIOS, and went ahead and did that for us.
And of course the fact that that was necessary was on us for running our production on their consumer grade CPUs.
I believe Hetzner and maybe also OVH have a much bigger role to play in the deployments of the future. The big cloud players are overplaying their hands, and it's becoming more and more attractive to run on bare metal as devops tooling improves.