Back office (paperwork reviews and processing) was/is done in India, hence the time zone latency. They tried to make up for it with the web app, but mortgage banking relies on too many people processes (title, survey, appraisal, underwriting [even with automated underwriting and “Day One Certainty”] etc) to wring enough efficiencies to scale in a SaaSy sort of way.

I was in the middle of a refi with them during this and took my business elsewhere. Maybe their SPAC go public plans are running out of runway in a rising interest rate environment.