how do you feel about getting locked out of all your money for a false-positive fraud detection?
how do you feel about getting locked out of all your money for a false-positive fraud detection?
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> how do you feel about getting locked out of all your money for a false-positive fraud detection?
I don't feel bad about it - it happened once or twice in the last 30 years and it was relatively trivial to fix[1]. I also don't mind that they freeze spending if they think my account was hijacked in any way.
[1] Go into a branch with my ID, look at the transactions they think is fraud, declare that they are not, and get my account unfrozen. The whole process took about 60m, from leaving my front door to withdrawing money again.
Right now sometimes after the problem occurs you can provide those, but it's tough because they don't have those sitting around for every account.
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Also fraud in this case is often being considered a bad actor yourself, most people haven't dealt with that from a bank.
That's like the bank thinking the transactions you would admit to having made being fraudulent, so identifying you isn't really enough.