>in most cases they are legally required to provide access to your complete record

Yes, I'm aware and I have requested my records in the past. I can even spell HIPAA, unlike a lot of people.

This is irrelevant to my anecdote about the screwed up portal, since I would be aware and have mentioned it if I made such a request, which I did not.

>What would they need to "fess up" about?

Like I said, I didn't investigate to find out the full story, because we all know what happens if you "hack" a broken system.