I have a portal account that my (autofilled!) password wasn't working for.
I contacted the doctor's office, and they sent me back the plaintext password.
That's when I knew.
I contacted the doctor's office, and they sent me back the plaintext password.
That's when I knew.
I didn't read them or investigate to see whether it was just my own that were available, but I'm pretty sure it was a mistake in setting permissions.
Some time later the whole portal disappeared, except for a bill pay page. Also the provider suddenly quit with no warning; I don't recall the sequencing.
Nobody ever sent me a letter fessing up to anything.
Yes, I'm aware and I have requested my records in the past. I can even spell HIPAA, unlike a lot of people.
This is irrelevant to my anecdote about the screwed up portal, since I would be aware and have mentioned it if I made such a request, which I did not.
>What would they need to "fess up" about?
Like I said, I didn't investigate to find out the full story, because we all know what happens if you "hack" a broken system.
I'm not following you to the conclusion that it must be broken because it gave you access to your own records.
No.
Are you sure you aren't just expecting to have to request it, and are being surprised by the fact that you don't?
I have a primary care doctor whose portal has the sort of thing you're referring to. That's different.