https://santaclaraprinciples.org/
There are three of them: Numbers, Notice, and Appeal.
That is, service providers should report on the total number of moderation actions, provide clear notice to sanctioned users, and offer a meaningful appeals process.
What neither the EFF nor Santa Clara Protocols address is that niggling matter of scale which today's larger service providers face. The very largest providers serve a base of nearly half the total world population. To give an example of what this means, simply based on demographics, a provider with roughly 4 billion accounts sees some 80,000 users die every day.[1]
Based on content-moderation statistics, the maximum number of items an individual human can deal with in a typical workday is on the order of 700--800,[2] which leaves about 30 seconds per item. More complex cases take much more time. Working at maximum throughput, a team of 100 would have to be devoted to death verifications / adjudications alone. In reality, the team would likely have to be many times this size.
I don't have data available on account suspensions,[3] but across both Facebook and Instagram, there were about 3 million appealed content removals processed in 2021Q3, or roughly 33.5 thousand per day. At the rate of 800 per 8-hour shift ... that works out to a moderation team of about 15, which is less than I'd have thought. Even if my efficiency estimate is low by an order of magnitude, that's roughly three shifts of 150 moderators, or a mod team of about 500 for content appeals alone.
Total "actioned" content is closer to 1 billion items for the quarter. Manually assessing each of those issues would require a minimum of 4,600 moderators per shift, or about 14,000 total. I believe that's within hailing distance of the actual FB moderation team size. This article states it's 15,000, and should be bumped to twice as many: https://www.technologyreview.com/2020/06/08/1002894/facebook...
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Notes:
1. Worldometers gives about 180,000 deaths per day, based on year-to-date deaths. https://www.worldometers.info/
2. NY Times moderation desk, though similar stats are available elsewhere.
3. Facebook's Transparency Centre is here: https://transparency.fb.com/data/ The Community Standards report does not include data on account suspensions, other than "fake accounts": https://transparency.fb.com/data/community-standards-enforce...