For a data point, they bought Baremetrics and immediately removed the cancel button (which itself is a Baremetrics feature!). Now you have to call them to cancel.

I guess that is exactly the kind of stuff you'd expect a SaaS PE firm to do, but it still feels a bit sleazy to me. IIRC the founder reported that from his perspective, they handled the purchase well though.

(Principles. Lots of people making this error these days. A principal is e.g. of a school, or a loan.)