AT&T is a really bad company and has been for a really long time. (Another example company with a similar record is Allstate Insurance.) At this point in time it is so well known and obvious, that anyone still using them is basically a masochist that likes to be abused. I don't feel anyone else should get involved in this situation at this point since it's obviously consensual and people certainly have many other carriers to choose from. People in every state in the US have access to a large number of telephone service companies. There is not just one. No one is being forced to use AT&T. It is a free choice to do so. If they were still a monopoly as Ma Bell then certainly I could get behind proposals for government intervention and regulation but it simply isn't needed here. Vote with your feet, or accept the dysfunctional relationship you have chosen to be in.