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Personally, I just do not understand all the drama around the issue. I absolutely support the idea that a company has exactly the same right to "fire" a customer in the same way as a customer can "fire" the company. Google does not have to offer services to anyone. A customer can accept the terms of service or just move on and choose another provider to express his/her thoughts.

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While I absolutely agree with that principle, it gets awkward when it comes to social media. To use a social network optimally, everyone I want to communicate with should be a part of it. If some subset of that group doesn't want to be on the network, that's one thing, but it's something completely different if the company in charge is actually reducing the utility of using the product.

This entire issue is incredibly sticky and, while I find it hard to disagree with Google's position in the short term, it does have me worried in a number of ways in the long term.

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