WeWork and Adam Neumann: Scam or Genius? 5 Lessons Learned
blog.francescoperticarari.com
blog.francescoperticarari.com
WeWork was following a traditional (and valid) business model, but they managed to get Softbank to value them as a tech company. That valuation was unwarranted, and ended up with Softbank losing a ton of money.
Without Softbank's money, WeWork was nothing, but none of those five lessons relate to how to find a deep-pocketed VC willing to give you billions of dollars to grow a low-margin, capital-intensive, non-tech business.
It seems absurd to suggest any of the lessons are applicable outside the the very specific time and place of WeWork's initial growth. "Just be confident you can raise a billion dollars for a bullshit idea and it'll happen" doesn't work if there's nobody handing out billion dollar investments to people with bullshit ideas.
When there is a transaction of this magnitude, normally both parties have duties: the one party has a duty to inform, the other party has a duty to investigate. Here both parties failed, not just one.
But, uh, yeah, turns out that didn't quite work. Turns out when you Silicon Valley tech executives a billion dollars, they don't really think too about long-term business plans. And a billion dollars dries up a lot faster than you think.
But WeWork was 1) not a tech company 2) had no hope of obtaining market dominance 3) wasn't the first mover 4) existed in a market with no network effects 5) wasn't a SaaS company but instead was in a capital intensive business that scaled linearly. No part of the Softbank plan applied here!
> Turns out when you Silicon Valley tech executives a billion dollars
What about when you hand some real estate developers...what did it end up being in the end? $18.5B dollars?
(On a similar note, in other markets - specifically ride hailing - Softbank picked multiple competitors in a single market and funded both sides ensuring no single market leader would emerge. Again, even if the core Softbank strategy would have worked, it can't work when you don't even try and follow it.)
I think it s safe to assume whatever Son funds now is first probably not profitable and second trapped into vast amount of money to spend without a ROI plan, increasing the overall debt burden of the business.
In other words, you can make money probably by shorting Son's investments. Maybe even Alibaba, who never planned for regulatory compliance and making money even without trapping clients, will turn out to have been a silly idea in hindsight.
[1] https://www.barrons.com/amp/articles/softbank-posts-huge-gai...
WeWork locations were arguably much nicer than your typical “coworking” offering at the time, but doing well in this business requires tight cost controls and meticulous attention to the details of managing the business. WeWork’s corporate culture was effectively the opposite of those things.
If the company, in its current form, can get its costs under control and streamline operations then it could survive and be profitable long term… but at the end of the day this is a boring real estate arbitrage business and ultimately a market commodity.
So regus cant do it, they want to make money more safely, and WeWork cant do it, they wanted to change the world (sigh).
Were they really leasing places for less than they were worth? I thought the problem was more that they were spending outrageous amounts of money on overhead, and taking on massive amount of risk because they had long term commitments on their lease, but their tenants could drop at any time.
It’s not like Theranos, Uber, etc. that were harming normal people.
[0] https://techcrunch.com/2019/08/17/softbank-reportedly-plans-...
If you live outside of SF and aren't really concerned with tech/etc, there are definitely situations where the average person can directly benefit from VC funding and not feel bad about it.
There's also a lie at the core of most of these - having a grand vision, confidence moving mountains. Wework had a vision that they would deliver more than just office space, but when you have a vision for something you actually need to do it. At no point ever was WeWork delivering anything more than office space, and often it was delivering office space in much less efficient ways than it's competitors. Adam had confidence to move mountains- he told stories of becoming a billion dollar company and sure - he did work hard when he wasn't ripping off his own company or buying surf pools. But he wasn't working on a billion dollar company, he was talking about a billion dollar company, whilst working on a small office rental company.
Again with the blitzscaling point - blitzscaling is about scaling up to a global company so you beat your competitors to market. But office rentals aren't a new market, they're an established market. You can't beat Regus to market, they're already here.
And finally - trying to claim that WeWork raised standards for office rentals is just... bullshit. Yes, WeWork made the standard for office rentals getting $2 worth of office for $1 by burning investor capital. That's not innovation. Innovation is when you actually find an economic value. This is the core of the problem, any company can pursue the silicon valley playbook of bullshit, spending too much, and huge egos. The key point with WeWork is at every step of this they did it with a business that fundamentally didn't match what the founder told you it was. It didn't have market power and never could, it didn't have economies of scale and never could, it didn't innovate in regulatory arbitrage. It just did what its competitors were doing, but for more money.
E.g. a company that uses people to calculate taxes is not tech, whereas a company that uses people and software to calculate taxes is a tech company if their use of internally-developed software gives them a significant competitive advantage over other companies in that market.
EDIT: Thinking about it a little bit more, a vegetable growing company is not a tech company unless they use software to drive down expenses so they can compete better, allowing their investment in software to give them a greater rate of return than a comparable investment in additional people/other capital. Typically the automation system is also licensed for sale externally at sub-linear marginal cost. This means that tech companies benefit from a faster rate of growth than a traditional capital-intensive business, while driving up productivity in their market.
WeWork probably qualifies then. With sufficient scale they could bring technology to bear in order to increase utilization of office space. Especially to global companies that have ever changing needs for office space around the world.
Of course, WeWork hasn't (AFAICT) accomplished that but theoretically they could.
That growth will eventually level off.
The definition you provided included this bit about "(thereby scaling non-linearly)". If actual growth does not matter and the only criteria are marginal cost reduction and automation that requires software, then why mention "scaling".
"Tech" companies are like pyramid schemes.^1 Unless there is growth, the "business" does not "work". This might have something to do with the fact that most of these companies do not generate enough revenue to survive, and rely on investment rounds to pay peoples' salaries.
1. Every participant had to recruit six new participants for the scheme to see any return from their own investment.
"Tech" companies are not self-sustaining, they cannot draw the requisite investment to survive, without "non-linear" growth.
There’s also an implication that they will scale faster than linearly.
Personally, I like working for business where actual technology is the differentiating feature, though they don’t always succeed. But money is hardly my main motivator.
Uber/Lyft doesn't own cars.
WeWork didn't own office space. The idea was to build a AirBnB/Uber for office space.
The dreams could be reachable or just a figment of the counterparties imagination.
Softbank happened to be the best counterparty at that time for many outlandish claims and imaginations.
Like the dog walking app. Or the super successful exit of Slack.
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But everyone in tech always knew WeWork was NOT a tech company.
There were comparable publicly listed companies like Regus as compcos.
Softbank is a grown up company with many "successful" MBAs etc.
They all knew what they got into. The greater fool theory always works till you are the greater fool.
It feels I wasnt alone and many more intelligent people also realized this IPO was nonsense.