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Comment by sorethescore | Hacker News Reader

You're definitely going to want to make a police report.

Unfortunately since nothing appears in the ride history without the plate number or the person's name or anything there is nothing to have the police report about. That's the real problem there is this big circle between Uber saying law enforcement needs to make a request and law enforcement saying I need to know what to make the request about.

Having an actual human on the other side of uber that understands the seriousness of this driver exploit would be the easiest way to get it corrected.

Or Uber needs to publish complete ride history including driver cancellations.

In these cases law enforcement should be the ones making the request. This isn't different from "unknown person punched me in the face and ran away, but the Starbucks' camera was pointing at them".

Unfortunately this is in the Dominican Republic (pleasant vacation I'm having) and they are sympathetic but without information they're said they have nothing to file.

What are the odds they already know who mugged you but won't do anything without a (bigger) bribe than what the Uber driver is paying them not to investigate?

You could contact a lawyer who can use legal methods to request the information from Uber. You should probably file the criminal complaint, even if you don't have sufficient information for the police to move forward right now.

It's possible they don't want to accept a request that isn't a slam dunk.

Either way, yeah, your problem is the police, not Uber, and you need someone who knows the law.

My problem is actually with Uber. Because Uber will show passenger canceled rides but Uber will not show driver canceled rides. Uber has no contact method that allows me to interact with them to report this bad driver. Uber has allowed this gaping exploit to be present in their system with no way of resolving it or fixing it or even reporting it.

Saying my problem is with the police and not Uber is typical Uber apologist behavior that acts as if these big data companies can do no wrong. Simply displaying the same driver canceled ride data as they do for passenger canceled ride data this would be a non-issue. Having their safety hotline Representatives be able to view driver canceled rides again would make this a non-issue but they cannot see them.

The only way to contact Uber is in regards to a passenger canceled ride or in regards to a completed ride. So my problem is with Uber because they allow this exploit to exist and it's being used I just hope it is not ever used against you.

I'll rephrase: if you want something to actually happen, taking it to the police (aka the agency directly responsible for dealing with assault) is more likely to work than blaming the soulless corporation for being a soulless corporation.

If you're trying to rile up the masses so that someone goes to court and sues Uber for this, then sure, go ahead. But it'll take significantly longer than dealing with one driver.

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