The reason companies like Microsoft are basically calling for companies to stop relying on SMS is that it is just way too easy to compromise a phone number or a sim card and there are way too many people that get subjected to identity theft this way. Compared to other second factor options in the market, SMS is probably one of the worst ones precisely because operator security is so flawed.
It's better than just having "secret" as your password, but not by nearly enough that you should feel particularly secure with it.
The issue with with all multi factor authentication is dealing with the likely situation that one of your users locks themselves out of their account and needs to have the factors reset so they can get back in. The secure way to deal with that would be to go, "Sorry, we don't know you and you've lost all your data. Goodbye!". But of course with important accounts that usually escalates pretty quickly with upset users hogging your helpdesk employees and not giving up that easily. So, most companies have help desks that are easily talked into "helping you". That's what they are incentivized to do. Companies with tight margins are the worst. Like most operators for example.