Ask HN: How do you design KPI for teams or organization?
Would like to know your experience and what resources, thanks.
In a non-startup company there is generally one bottleneck that holds the organization back and has to be controlled
https://www.amazon.com/Goal-Process-Ongoing-Improvement/dp/0...
In a startup company or if you are trying to develop a "revolutionary" product there are usual several bottlenecks that need to be attacked. For instance going to the moon you have to solve problems from a list such as
* propulsion
* navigation
* life support
https://www.amazon.com/Have-Fun-at-Work-Livingston/dp/093706...
When you use goals to "destroy the competition" or "change the world", goals are a powerful technique. If you are setting goals because somebody told you to set goals or somebody else sets goals you are going to drive yourself to distraction.
If it’s a matter of feeding the paperwork monster, focus on easy to collect metrics that don’t change, and spend some time cooking up persuasive bullshit re:why it matters.