Hacker News Reader

Not MSFT staff, but I work for one of the largest MSFT customers. Our questions get resolved pretty damn fast. Rarely about Windows though.

We have 10,000 seats so I’m not sure how much biomass you need to generate enough action potential for them to fix windows…

My experience with MS support is nothing like you describe. I'm in a very small company that uses Office 365. One of the principal reasons we continue using it is the excellent support we receive from MS. The support folks know their tools and stay on the line until they're sure the problem is solved. In a couple of cases, we've even received a follow-up call 48 hours later to make sure that we're still in good shape.

You can be an ISV partner and you just get the runaround constantly and shifted from one HCL contractor to another for months on end when you ask questions.