The first explanation, when it was just being paused, was that there was a shortage of labor and materials to do the renovating. Probably true, but not the real reason. It is entirely possible that the second explanation, that it was too hard to model accurately the price 6 months out, is also true but not the real reason.
The real reason might be something the Zillow CEO doesn't want to say out loud. Like, we are near a top in house prices, and it looks like it might fall a lot, or for a long time, or both, before we get back to reasonable house prices that have a chance of going up again. Zillow does not want to say "real estate is about to bust, as an investment strategy", because they are still tied to the real estate market. But, flawed as their analysis might have been, they might have been able to see enough to know that no matter how good their algorithm could be made, they're not going to be able to buy low and sell high if the prices keep falling.
Now, maybe Zillow is wrong again, and housing is not in for a rough ride in the very near future. But maybe they're not wrong, and shutting down Zillow Offers (rather than fixing it) will look like a quite prudent move in a year's time.