Hacker News Reader

big problem is that they have

1. poor customer service

2. poor online shopping website

3. limited selection ( compared to amazon)

they need to fix this before anything else. I really dont understand why someone would shop on walmart vs amazon.

i agree they are definitely getting better though. i have memberships to both and have been watching how they have improved quite a lot in last few months. the big reason why i got a membership to walmart+ was due to Amazon going from (1 day shipping for last 3 years) to (4+ days!) in the Louisville market, which makes no sense. We have multiple warehouses in the area. Tons of articles/forums discussing it, so definitely im not an edge case. Strangely enough when testing out the membership types (personal vs business) of amazon they are now just finally giving me 1-day shipping on my business account but not personal (verified using both items). Walmart+ has them completely beat on some items that are usually essentials that you can get at the local store. Plus they are offering same-day shipping for free, since they are coming from the store. I've had multiple times where I ordered something from Walmart+ where it said 2-3 day shipping and within hours, it turned into 'Oh we found it local' and delivered it that day.

Reply on news.ycombinator.com