Ask HN: Favorite Support Tool for Startups

8 points·lanstein··7 comments

Does anyone have a support tool that they're particularly in love with? Ideally, we'd be able to do all of the back-and-forths over email, but have the discourse tracked using a reference ID with an email agent or cc or something. If we could auto-close cases with an email, that would be even better. Any thoughts?

Thanks a lot,

David

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I'll probably be bashed over the head, but debbugs (the thing behind Debian's bug tracking system) came to mind as I read the question.

Cool, thanks! Looking.

We use and love Jira. It's a bit pricey, but has amazing features, tons of plugins, and integrates with Confluence, SVN, eMail, etc...

Gmail & Ticketive.com

Probably you find sthg here:

http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_sy...

Oh yeah, looked at that, which I why I'm posting here ;)

The amount of information there is pretty overwhelming, and it seems like this should be a well-solved problem for startups who don't yet have a support person. The main problem is that engineers don't do much support, and aren't accustomed/are too lazy to login to a support tool to communicate through it.

Oh sorry, didn't know that you have been already there.

We have some experience with Bugzilla and Roundup. The latter suited our needs better (but they evolved over time, so a direct comparison doesn't necessarily make sense)

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