Amazon.com BBB Business Profile | Hacker News Reader

Amazon.com BBB Business Profile

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21 pointshippich12 comments

I heard an analogy that the BBB is just Yelp for older people and I can’t stop thinking about it.

Our business was subscribed about 15 years ago, and we could handwave away bad reviews. Our current business is not. Are there any recent studies that show its effectiveness with the newer generation of people? Most people I talk to these days realize it’s a scam.

Never tried it - but does complaining through Yelp gets problem solved? (I used BBB a couple times and each time I was able to get business to do the right thing, where they would ignore me otherwise)

The scam that is BBB aside, it doesn't seem like their services really scale to a product the size of Amazon.com.

Amazon shoves so much stuff onto their website that I don't think a single review would really do any part justice.

I'm happily surprised that they haven't tried to pull Audible onto it.

I worked at BBB in the mid-90s, before I considered "computers" as a career. The experience really opened my eyes to how "scammy" the world can be. BBB is a for-profit company that, above all else, serves itself.

I remember my first day on the job when I was introduced to the sales team. "Wait. What? 'Sales team'?"

Who ever goes to the BBB to leave a positive review?

Who ever goes to BBB regardless? It is Google Reviews with a confusing name.

Old and/or non-technical people that might be misled by the name into thinking it’s some official thing that has some authority.

Google has reviews? o-O

Never had an issue with Amazon's customer service and I've been buying stuff with them for well over 10 years now...

They need to normalize by size of company..

1.16/5 from 1,845 reviews = B+ rating

Rating is based on other stuff, not reviews. I think rating is based on rate of complains being marked as "solved" and also whatever else going on with the company (in case of Amazon, FTC's investigation affected the rating)

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