Hacker News Reader

Comment by zeroDivisible | Hacker News Reader

This is anecdotal but EVGA replaced my 1-month out of warranty 970 with 1070, after the card gave up to work about 2 years ago. And I registered it after the failure, although I was able to establish that I bought the card legally and was the only owner.

All my contact with their customer support was stellar.

View on HN

To provide a counterexample: I had a still-in-warranty EVGA 1080 that had a fan die. They cross-shipped me 3(!) bad cards in a row that were clearly returns they hadn't tested (two had obvious physical damage upon arrival in pristine boxes), and on the final card that sort-of worked (a 2070 I had to underclock to stop blue-screening), never acknowledged my return of one of the previous bad units, even though I sent them shipping proof from the UPS store.

When I tried to get the 2070 replaced, they refused unless I paid full retail price for a defective card I had proof I'd returned.

I really regretted buying from them at that point, and wished I just had my original card back, which they couldn't provide.

Over the years, I've read about some really polar opposite experiences with EVGA's warranties. I wish I could understand what's going on there.

Over the two-month period this happened, I don't think I ever spoke to the same rep twice, and several times when I referenced notes that I know for a fact $previous_guy had, $new_guy had nothing. Most (not all, but most) were nice enough on the phone. I have a feeling that turnover is/was a large contributing factor.

edit: This was in the US, FWIW.

Different locations, I'd assume. It's well known that EVGA outside of the US is... not great, when it comes to customer service anyway. Within the US itself though -- no idea!

QA on their refurb units is definitely out of whack.

I bought a B-Stock GTX 580 from them which was rendering artifacts iirc. A replacement 580 also rendered the same issue. The next replacement was a seemingly new GTX 960 which has worked without issue ever since. Having received a $200+ card for $80 + some hassle was a net positive experience in the end for me.

Some time ago I bought an EVGA 560 Ti and they threw in a 10 year extended warranty. A couple years in it failed and they replaced it with a 660 Ti. About a year later that failed and they replaced it with a 960 Ti. I appreciate their warranty policies.

I would not appreciate the product quality though...

>> ... and they threw in a 10 year extended warranty.

How did you get that?

You can just purchase a 5 year or 10 year warranty when you purchase directly from EVGA.

Here's their pricing and info -- https://eu.evga.com/warranty/extended/

That is shocking. I will definitely be purchasing an EVGA next.

You sure those were new cards or just rejects (refurbished ones by other customers)

Reply on news.ycombinator.com