This is how you demo your product... make it insanely easy | Hacker News Reader

This is how you demo your product... make it insanely easy

webengage.com

17 pointsnischalshetty24 comments

I disagree completely with demoing products this way.

The site doesn't suggest what the product does. Because no trust was established with me, I submitted someone else's site, and I still couldn't figure out what I had done. I only noticed a feedback button, and I debated using it to complain about your site not working. However, after reexamining the title of your site (I apparently never normally read titles...), I'm guessing the feedback button is the product your showing off.

I'm left kind of annoyed and not really wanting to further explore your product.

(Not wanting to be entirely negative, it does seem like a quality feedback button.)

:) .. Did you wait for a survey to pop from the right bottom of the page? So we are mix of two engagement tools - feedback and short, targeted surveys. You should indeed try it once.

Frankly baffled me. Context is everything.

I'm not sure how long I'm supposed to wait, but after more than a minute, I still don't see a survey. I'm using firefox 6 on windows xp pro.

What does it do? There's no about page. I keyed in the reddit url and it showed reddit. After spending 15 seconds on the site, my conclusion is that it is pointless.

probably pointless... until you try it on your own site...and you immediately realize what's new... and you see the 'feedback' widget... and then you tell yourself "I want this widget on my site, it's an easy way to accept feedback!" :)

I think a lot of people will be confused, as I was momentarily, because the product is nearly identical to GetSatisfaction. I didn't understand if the service was providing instant deployment of GetSatisfaction, or if you were just using them as an example of something else. It took a moment to realize that this is just an extremely similar service.

I agree. Extremely sorry to have left you confused. This might tell you a bit more about what we intend to do - http://webklipper.com/webengage

Also, please try the demo again - you'll get to see a short, targeted survey (a lead gen form) from the right bottom corner of the page.

Don't you see a "feedback" bar on the left? Also, it seems to break the back button.

I thought the "feedback" button is for giving feedback back to WebEngage. This is a demo, and I thought I was supposed to give feedback on how I like the service after experiencing the demo. It really needs an about page or something explaining what it is.

Sorry to have left you confused :(. What you are looking for can be found here - http://webklipper.com/webengage

Thanks for pointing the back button breaking. We'll fix it. For now, there's a "back" link on top of the demo page.

Thanks Nischal for sharing this. Hello people, I am Avlesh, co-founder at WebEngage. WebEngage is a simple customer feedback and short targeted survey tool for websites. Please bear w/ us for the lack of better explanation of the tool on the demo site. We are in the process of moving to the newly acquired WebEngage.com domain. You'll find more details here - http://webklipper.com/webengage

an easy to use example is a great idea, but an actual explanation of the service is essential.

furthermore, I had no idea what the site was doing while it loaded. A good part of a demo would have given me some idea what to expect.

I still have no idea even after it loaded.

Envolve does the same thing - https://www.envolve.com/ except in the case of Envolve, I know what it is before I try it out, and I'm primed to use it.

From a usability standpoint, this technique is awesome for third-party widgets. I can jump right in, lazy registration, and try it out. I would only recommend that there are a ton of analytics tied to the whole flow to make sure you know where users are dropping off.

I typed in a url and didn't know what was going on. I thought the feedback prompt was for the product (which to me was nothing), not the product itself.

We got a similar approach, but we focused on the pitch for customer when we meet them and inject our widgets in 3rd party sites in front of their eyes using a bookmarklet I hacked together which makes the widgets editable within the page. Naturally everything dissapears on refresh, but I plan to push changes to localstorage so they get re-rendered automatically once injected again.

I expected this product to allow me to create a demo of a product (place a tool tip here, after clicking "continue" load tool tip #2 over here, etc.).

Currently it is nothing more than a feedback button placed on top of the page. Make this more useful.

I have no idea what this site does, so I'm not typing anything in there.

Yes, I'm a liberal that's been mugged.

sent them this in their feedback, but I don't know how a company can seriously ask people to invest time/resources in their services with no idea of what future pricing is like. This alone is a big enough reason not to use.

Yeah, we so agree. Your feedback has been replied to. We'll soon put up pricing.

if this was insanely easy, url field would be filled. it maybe is easy but not "insanely easy"

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