A Simple Explanation for Why HP Abandoned Palm
daringfireball.net
daringfireball.net
Good CEOs who can revamp stagnant companies are hard to come by, particularly in the consumer space. Hurd was that CEO, Apotheker is not. And getting out of the consumer space, at a time when there are several paradigm shifts going on, means missing huge opportunities.
Apotheker comes from Oracle's competitor SAP. To that effect he isn't shy of focusing on interests that happen to conflict with Oracle's. To that end, what Gruber is saying is right - the board always wanted more Enterprise focus and that required going against Oracle. That's what Apotheker is doing.
As for missed opportunities - it does not matter. HP just does not have the DNA to do great in the already saturated PC and phone/tablets market. Not having to deal with that means they can focus their resources and capital where they are well oiled to do great. It only mattered if HP managed to get a CEO that can change its DNA - Neither Hurd nor Apotheker were into that. If they could have found a great consumer focused CEO with proven and relevant record, then it would have been worthwhile to risk competing in consumer space when it meant losing focus on Enterprise. Otherwise its just not really smart.
And they are still not giving up on webOS. But the only catches here are they don't yet know what to do with webOS and the Oracle/Itanium problem. With PSG off their bottom line they could now afford to ignore webOS until they find the right thing for it and focus their hardware resources to sell more proliants and fix the Itanium problem. That's the idea.
What's that got to do with strategy? Or are we claiming that it's "okay to lie" about why someone is being fired..?
Fact of the matter is that he was going to be shown the door - if not for lying then for job performance. He just wasn't doing the things the board wanted him to do. That never ends well.
To me it doesn't change, the HP board guided this company towards ruin.
Hurd made HP very toxic place to work (I know that first hand): and how the heck you can compete with Apple when your engineering force is demoralized?
Also what would be HP future under Hurd helm?
As of Larry's comment... Larry talks his book. He does not care what will happen to HP and he needed a guy to clean up Sun hardware division. So of course he will praise Hurd.
Apple is where it's at today because of what Steve Jobs learned and grew from his "failures".
Moreover Apple went on the verge of bankruptcy before Steve Jobs came back. So it was still a bad decision for the board to fire him.
> Sculley wrestled with low Macintosh sales and a need to bring some order to the creative chaos Jobs had unleashed. Sculley found that he couldn’t rein in Jobs—and decided he had to go.
Sounds like both explanations were true.
For HP, at this time, I'm not sure I agree. Why? It's as simple as Apple is in that market as well and nothing HP (or anyone really) has done has stopped or caught up with their momentum.
In fact I think it's smart for them to transition to the enterprise world entirely. We don't hear about it often on HackerNews or Techcrunch, but that market is massive and HP has been acquiring companies within it for years. They likely make more money in the enterprise market (security specifically) than in the PC business. Hell, they just bought a company called Autonomy for 10 billion dollars. What do they do? Enterprise search and information management.
Simply put (and this has been happening for four or five years now) Assus Acer and Lenovo are eating HP's lunch on the low end and Apple is eating their lunch on the high end. All the while they are playing second fiddle to Dell ( and to an increasing extent to Assus) in between.
Additionally HP would need to play serious catch up to Apple, HTC, and in the international market Lenovo (maybe even Motorola although I don't know how that is going to work post acquisition) in mobil. And as Dell has learned, playing catch up in mobil requires throwing a lot of money down the drain without a guarantee for positive returns. (This last part about Dell is just my perception. For all I know Dell's margins on mobil have been stellar, but I don't think that's the case)
I understand the market's reaction to HP's pivote, although I think a lot of it is panic and hedging bets and some bad timing on HP's part, but that is what markets are suppose to do. I don't so much understand the tech industry's reaction to the move.
Why cancel the TouchPad? Why not just spin that out with the hardware business to Compaq (which is the idea, yes?)? It seems they've devalued that unit by killing WebOS.
All PC makers are on razor thin margins... apart from Apple. A post from yesterday [1] painted an interesting picture where Dell, through a series of seemingly rational decisions, essentially taught Asus the PC business, allowing the Taiwanese manufacturers to eat US PC makers for breakfast in later years.
Notice HP did not pull the Pre and Veer phones from the shelves or put them on fire sale.
HP's reasons for keeping the webOS lights on are probably threefold. 1) Phones are still for sale. 2) HP has a liability to show some support for webOS devices it sold or risk a class action lawsuit. 3) HP could still sell the Palm assets to someone and the company is lot more valuable if it comes with employees.
Ignoring the iPad, I don’t understand how the TouchPad could be less successful than all the other tablets. Android can’t be the reason, that’s not how the tablets are presented. They are the Samsung tablet, the Motorola tablet, the Asus tablet, the HP tablet. It’s not even obvious that the Motorola and the Samsung tablet run the same OS, at least if you are a casual shopper, trying out tablets. To me, Android and webOS didn’t feel different enough to make one the clear winner, at least if you have limited time and are just playing around with it. The price certainly can’t be the reason, they all cost about the same.
Android tablets seem to at least be a little successful, why is the TouchPad not at all successful?
As it is, the webOS is a brilliant OS which HP completely squandered. I hope it somehow lives on via skunkworks or homebrew; I plan on keeping my $99 unit, as the browser and e-book functions will keep it useful for years to come.
(Side note: it's also occurred to me that webOS is perfect for large-scale touch computing, of the "big-screen drafting table" variety. Why they haven't pursued this instead of touchable iMac knockoffs is beyond me.)
Printing with the iPad is a prickly issue today. If HP were to even launch one printer that worked with the TouchPad, it would have been an opening salvo that Apple will have to scramble to catch up.
Secondly, cameras represent the last bastion of consumer goods that hasn't been computerized the way a music player has been computerized. HP could have licensed WebOS to camera manufacturers and build up a defense against further penetration from Apple. Nikon, Canon etc should be concerned that they have nothing if Apple decided to eat their lunch.
It doesn’t seem like the availability of printers makes a huge difference.
Put simply, HP had a tremendous opportunity, and they squandered it through lack of vision.
Currently all implementations suck if you don’t have one of the few supported HP printers†. Maybe a more encompassing solution would have helped the TouchPad (for example the ability to use any printer in the network) but I doubt that for such a feature alone TouchPads would have sold that much better.
Apple already had a feature implemented (in one of their betas) that allowed you to use printers connected to your Macs but they ditched it for some reason. Maybe technical reasons? Maybe politics? (Could they have a deal with HP?)
Having one (or even a few) HP printers that support the TouchPad – as you suggested – is demonstrably not good enough. The TouchPad flopped regardless.
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† Android is a different story but as far as I can see not a very pleasant one.
http://www.apple.com/ipad/features/airprint.html
All of the printers that support AirPrint are made by HP. AirPrint is really just an adapter on top of HP's proprietary ePrint. I believe ePrint even lets you send documents to the printer over email from a computer or any other device.
http://h71028.www7.hp.com/enterprise/us/en/ipg/HPeprint-solu...
Google Android also has an adapter to directly print to HP's ePrint printers through Google's Cloud Print
http://www.hp.com/united-states/campaigns/hp-eprint-google-c...
Normally Cloud Print for Android (or any other device) works by running a print server which is bundled with the Chrome web browser on a Windows PC connected to a normal printer. Instead with ePrint the network print server exists on the printer itself so you can send documents to it directly.
Obviously, the HP TouchPad works with ePrint natively out of the box. So all of these mobile operating systems are designed to work with the same line of printers which are all made by HP.
Technically, Android can work with more printers assuming you want to rely on a Windows box to act as your print server.
I'd imagine one of the biggest reasons is patents. If they spin out the business they have to sell the patents. If they're going into a new market where they don't traditionally have alot of expertise their only chance of not getting sued into oblivion is to be able to cross license patents.
Spinning off the Palm patent portfolio significantly hurts them in this regard.
With the price of patents being what it is these days, it might have been worth more to them to keep the patents and bury the project.
I keep hearing this but then think I saved 30% by building my own PC so it doesn't ring true. Also I would expect HP to get parts at least 10-20% cheaper than a consumer increasing this margin. And the time assembling is not that much to warrant additional costs. Maybe because I have a high end rig there are some margins here... but in this context it feels like there are decent margins there to me.
And if patents were the problem they could have required a cross licensing agreement with any buyer as a condition of sale.
Let’s say it’s bleeding money. Keeping the lights on while you find a buyer costs money, and buyers are no fools: If you can’t find two buyers to bid against each other, the one buyer you find has you over a barrel: Every day they delay in negotiations with you costs you money, so you are under tremendous pressure to conclude a deal at their price with their terms.
I have no idea what’s going on with HP, but its not unreasonable to close something quickly if you don’t have a buyer or buyers already lined up to do a deal. I suspect that if HP had received feelers from a possible buyer, they would already have tried to sell Palm. Closing it means that they either don’t have any serious buyers or have already tried to sell and discovered that it’s cheaper to close it and keep the patents.
If they will sell it and it turned to be success with new owners - others will think this VC is dumb. If he shut it down - no chances to look dumb ;)
What HP needs now is focus and that is what Apotheker is doing. Some people are disappointed that it is not consumer orientated, but when you look at the "smart phone wars" this seems reasonable to me. HP can't compete with Google, Apple and Microsoft there. Look at Nokia and Blackberry.
Yes and no. Focusing would be to reduce the surface of the corporation to its core business, basically what Jobs did when he got back to Apple.
What Apotheker is doing is to change HP's business altogether.
No he isn't, he's reducing its scope to the most profitable and future-proof business units. HP is one of the world's biggest enterprise software business. Yes, also before they bought Autonomy. They just also make PCs and printers and the likes, which makes consumers not know any better than "HP is a PC and printer maker".
HPSD is a very tiny fraction of HP: 14000 employees out of 320000 worldwide, and that's after having bought 15 companies in barely 5 years. We're talking $3.5bn revenue, out of $126bn for the whole company. HP is a very small software business, it's a big hardware and services business: HPES, formerly EDS, makes up ~$35bn of HP's revenue
[1] http://www.hp.com/hpinfo/newsroom/press/2008/080331xb.html
I'm actually curious to see now if we had this same discussion when Dell started to pull back on their consumer division. It's still there, but their business offerings seem to either have been given more attention, or for whatever market reasons have dwarfed Dell consumer.
I was talking to an insider last year about how HP wanted to be a computer maker. I said, "I know them for their printers, they make awesome printers." He said, "Yeah, they're not so interested in printers these days. They think the money's in computers."
I guess it's whatever the "money's in" this week.
1. Why software is eating the world, 20th August. http://online.wsj.com/article/SB1000142405311190348090457651...
2. HN thread: http://news.ycombinator.com/item?id=2905410
There are 14 board members in total including Leo the CEO. Out of 13, 6 were appointed in 2011 while the board leader (Lane) was appointed at the same time as Leo Apotheker. That means out of 14, only 6 precede Leo.
"Organizations already benefiting from Autonomy technology include Avis, BAE Systems, BBC, BMW, Coca-Cola, CNN, Ericsson, Fiat, Financial Times, GlaxoSmithKline, Isabel Healthcare, KPMG, Linklaters, Lloyds TSB, NASA, Nestle, Oracle, Philips, Safeway, Schneider Electric, Shell, T-Mobile, The European Commission, The U.K. Houses of Parliament, The U.S. Department of Homeland Security and The U.S. Securities and Exchange Commission."
If Autonomy isn't enterprise software on the order of SAP (if not exactly the same business), they sure write confusing marketing copy.
Autonomy is a leader in their field
I worked in a startup, whose competition was Autonomy's consumer internet spin-off in 2001
Obviously if you keep doing multi billion dollar acquisitions, and then trash it all and fire everyone a couple years later when you switch CEOS, and then when things get even worse, fire that CEO with a golden parachute and bring it his cousin to do it all again, pretty soon your company headquarters are going to be an abandoned grassy field.
Talk about burn rate!
target - sold out
best buy - sold out
online hp shop - sold out
office depot - sold out
amazon - ripping off customers with original price
newegg - rip off also
where am i gonna get my touchpad future android mega device? ;(
http://en.wikipedia.org/wiki/List_of_enterprise_search_vendo...
Autonomy & SAP have similar customers, true. But the suggestion in Gruber's post is that the purchase of Autonomy is a substitute for a purchase of SAP. Which is a bit like saying the purchase of a front drivers side door mirror is a substitute for the purchase of a car.
(Downvotes too, jeez.)
You're being downvoted because you are arguing a point that no one is making.
No one is saying that SAP and Autonomy are in the same business.
It's almost like you're choosing not to get it, just so you can talk about the differences between SAP and Autonomy.
This is, more or less, the thesis of Gruber's post:
> The thing is, Apotheker’s relevant experience was serving as CEO of SAP. What’s SAP? SAP is an enterprise software and consulting company. Honestly, we all should have seen this coming. You don’t bring in an enterprise consulting guy to turn around a PC and device maker. You bring in an enterprise consulting guy to turn a PC and device maker into an enterprise consulting company.
The only portion of the post where Gruber makes even a remotely questionable comparison is this statement:
> Autonomy — a company I’d never heard of before but which more or less sounds like a rival to SAP
He off-handedly likens Autonomy to SAP. Maybe that's wrong, but it doesn't matter.
Follow us all here:
Fact: HP was a hardware products company.
Fact: Apotheker was head of SAP, an "enterprise consulting" company.
Inference: Apotheker is going to take HP in an "enterprise consulting" direction, not a "hardware products" direction.
Arguing whether Autonomy and SAP are the same business is tangential to the point.
Gruber's a great writer for the most part, but this particular instance of his work is pretty trite and hardly a unique observation. His lack of knowledge about the players in the space should give a clue to readers about how much weight to give the rest of his insights about this subject.
That indicates he didn't do much research. Another thing that indicates lack of research is that his comparison of Autonomy to SAP is wrong.