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> I have paid for Backblaze for 4 years, after signing up for two 2 year subscriptions a few years apart.

> I have never got it to backup my files ever.

Why are you signing up for a two-year plan twice if you can't get it to work? They offer a free trial, so it's not like they're forcing you to pay before figuring out if it works.

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Not to mention with a paid plan you can write to support and expect a fairly quick response. I also had some initial issues backing up with tons of files (during the trial) and support sorted me out after a couple back-and-forths over several days.

I also bet if they couldn't figure out the issue, a refund wouldn't have been out of the question.

I had the opposite. Their support couldn't help me at all. Big reason I switched, along with the constant price increases.

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