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Comment by memeboop | Hacker News Reader

As a paying customer, this is starting to get irritating. Dumping them for another email provider doesn't seem like the right solution though, as this could happen to any provider. On the other hand, these are the situations that I am paying them for, to take care of for me, so that I don't have to administer my own email server.

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For what it's worth: as a Fastmail employee, it's also extremely irritating for us!

Speaking as a happy customer for many years: Thank you and hold on!

Whenever I've needed support from Fastmail, I've received a well thought-out response from somebody who knows what they're talking about.

It's not bottom of the barrel outsourced "customer service" designed to point people to FAQ articles. It's professionals who work as professionals.

I'm sticking with Fastmail for now.

Oh yeah, our support team is worth their weight in gold. They're all real people who know an awful lot of arcana about the nuts and bolts of email, and much more friendly and helpful than if I needed to talk to our customers on a regular basis!

And in times like today, it's so nice to be able to say "hey, $person_working_now, could you deal with fastmailstatus.com and Twitter please?" and the engineering staff don't even have to think about it!

Nobody is taking Google down with a DDoS anytime soon (at least not for any extended period).

On the tradeoff, I'd much rather suffer occasional DDOSes than sign a contract with the devil.

There is nobody more evil on the internet than Google. Facebook comes close.

Which is probably one of the counter-arguments driving the global consolidation toward services owned by megacorps. This, in turn, contributes to the smaller/independent alternatives to become more prone to this sort of situations. And the cycle begins again.

ProtonMail managed to figure it out after the DDoS attack they faced 5 years ago:

https://protonmail.com/support/knowledge-base/email-ddos-pro...

Google do read your email though, so think I’d rather suffer the short term availability issues IMHO

I wonder if a paying Google Workplace account still suffers from that. Do they read people’s pro accounts emails?

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