Sophia Vicent shared observations from DoorDash's Technical Program Manager organization that I related to as we consider how to build ours. This one is critical: "The team should be incentivized to operate with openness and honesty and to create clarity. They need to work with engineering to set aggressive goals and milestones, without padding, and report accurately on where the program is against those goals, particularly if there are key work streams that are yellow or red against plans. [...] TPMs need to bridge these gaps between teams, and neutrality paves the path for that to happen in a blameless way."