What's new in Starship? Rapid turnaround. Catching the returning rocket with the launch tower. A durable heat shield that needs zero refurbishment for back-to-back flights. The sheer number of engines on the first stage and the volume of engine production needed for that. Orbital refueling. The landing flip maneuver.
There is a lot of new stuff in Starship, and not all of it is proven yet. Personally I think the biggest remaining risk is the heat shield. I'm no expert, but my speculation is that there will be several reentry failures, and refurbishment will limit turnaround speed for a long time. I've also heard a lot of people saying that orbital refueling will be very difficult. I'm also worried that landing failures will wreck the ground support equipment. And I think it's very unlikely that the reliability of the whole system can ever be good enough for the airliner-like earth-to-earth passenger service that SpaceX has proposed.
All that said, I'm very much in agreement with the article that NASA needs to radically change their future plans, because while Starship is not completely proven, it is clearly derisked to the point where it's going to be revolutionary, even if some of the above risks prevent the total potential from being realized. HLS was the first time NASA showed that they realize this, but they are still doing tons of stuff outside HLS that makes little sense in a Starship world.