Hence why many non-car electrified rides disable Regen braking in Eco mode when your not accelerating or braking as keeping that mechanical energy & momentum is much more efficient than paying the conversion penalty to turn it back into electricity.
You can "coast" with regen on, you just need to balance the accelerator at the point where you aren't adding power, but the car isn't taking power away.
You won't see any green or black on the power usage bar.
Coming down long mountain roads, it's somewhat easier than coasting in an ICE and having to continually shift down gears or ride the brakes (which is obviously bad).
You're still thinking of pressing the accelerator as "open the throttle on the carburetor this much". On modern cars these days, pressing the accelerator is really more like "I'd like to go this fast", especially in electric cars. Its a vastly different experience.
I don't think I've actually touched my brake pedal in the last 2,000mi in my electric car, and I drive almost exclusively city driving on it.
I have not seen coasting modes to be more efficient than single pedal on my own electric car.
I'm hoping their car was actually broken in some way, because I'm assuming they had owned a license for decades at that point.
However, I'm pessimistic and curious if some people just learn to drive with the constant coasting on and off the throttle? Maybe it's an international thing? I'm not sure but I will never forget that ride!
Can't be good for their gas mileage (and hence profits!)