Ask HN: Facebook Ads Account Blocked. Huh?
I am an avid HN reader and very occasional commenter. I have a quick question on Facebook Ads. I log into my regular Facebook Account and go over to the Ad Manager to find this:
"Your account has been disabled. All of your ads have been stopped and should not be run again on the site under any circumstances. Generally, we disable an account if too many of its ads violate our Terms of Use or Advertising Guidelines. Unfortunately we cannot provide you with the specific violations that have been deemed abusive. Please review our Terms of Use and Advertising Guidelines if you have further questions."
We're a recent advertiser on Facebook having spent in the region of USD 30 to USD 50 over a few months.
Primarily we ran a few test campaigns for the iPad 2 with related text and images and links back to our e-commerce site where we sell the actual product.
Before you jump on me as say it's a simple case of using a Trademark in an Ad - my question is - I'm selling this item at a given price - I want to advertise that I sell this item at a price - surely I can do that? If I were a large big box retailer, or even a small retailer I can run newspaper / billboards for items I sell without any issues. I never claim ownership to the trademark - I just sell the items!
Regardless - that message leaves me in a tangle. It's on my main Facebook Account and I have absolutely no idea how I am meant to have the Ad service unblocked.
Is that it - I run 8 to 10 ads and my account is blocked not questions asked? With absolutely no recourse?
Back to Adwords. Any ideas?