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Uber is global. No matter which city you travel to, customer support and the overall experience will be quite similar. You can always pay for your Uber electronically through the app. Good luck finding a taxi that will accept your credit card in whatever city you happen to be in.

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Personally I never had a problem with taxis accepting my card.

Just to go back in time, when Uber was not global, what was the difference then?

You mean when Uber launched in San Francisco and was trying to bootstrap? Well, back then getting a taxi was difficult and unreliable. You could call ahead the day before for a 6am taxi to take you to the airport and have like a 30% chance that a taxi would actually show up. There was also no information passed to you as 6am got closer whether or not your taxi would actually be arriving, or at what time.

Uber provided reliable service, continuous stream of realtime updates, and an easy-to-use UI

Totally not my experience in Europe. We had reliable taxis back then as well. Uber looks and quacks like a taxi, I get that it is in their game to differentiate themselves and try not to be called a taxi or get treated as a taxi, but they are a taxi company at the end of the day.

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