> you left unpaid volunteers to deal with an angry customer.

> You didn't even get a product manager or customer success manager to intervene.

For the record, these are false statements. zeeg did get me, a paid employee, to step in and deal with the situation, which I did:

https://github.com/getsentry/sentry-symfony/issues/436#issue...

It's true that we do have a lot of great volunteers working on our SDKs. We value them and appreciate them, and if/when we let them down we do our best to make it right.

Sorry for letting you down as a customer. We'll keep trying to do better.