It more likely reveals that "Doug" and "Jules" are the same 14-year-old in his mom's basement.

I've been with thiswebhost for a number of years now, and Jules has always been the one to answer support tickets, fix server issues, write blog posts, talk to people on twitter and facebook, etc. Running a shared hosting business in the way that they do can't be very easy, so I suppose it's not always feasible to hire full time customer service staff. The latest post addresses that, and explains mostly everything that went wrong with this ordeal.

>People all to often attribute the actions of individuals inside a company as the actions of the company. The two are not the same.

ok. So how or who performs "the actions of a company" if not the "individuals inside the company"? Especially if these individuals are explicitly given access to official twitter account, etc... of the company.

The problem here for me is that said individual is still working within the company. Thus, even if I never hear of him, nobody can guarantee that I won't be bitten by his unprofessional behaviour later if I keep doing business with the company.

And after all, said individual did performed actions while wearing his administrator hat. This deffinitely makes him part of the company.

Why do you think Google, Microsoft and all other big companies do not allow Engineers and programmers to make public statements (about the company), unless they specify with uppercase bolds that this is their own opinion.