Yes, but without someone having responsibility on the issuing side. How long until a mistake happens and that email box goes to someone who is off for 6 months with a medical issue and the issue gets "Lost in the system". We already have plenty of places where you struggle to talk to a human who can do anything to fix the issue.

Someone should always be individually responsible / liable for something that has legal ramifications or its easy to share the blame enough that no one is really responsible and it never gets fixed.