Yup - cancelled my Spotify account a year ago, after they changed the UI for the 15th time, making features that I wanted to use harder, and pushing things on me that I don't want (podcasts). And introducing bugs constantly in some of the non-default features that I used a lot (eg. changing playlist sort order was broken at one point). Add to that their shuffle playing the same ~20% of songs in my playlists, and never hearing the other 80%, for some unknown reason. Then being gaslit when I tried to report "bugs".

It was just constantly frustrating to battle them, so I switched to Tidal, and it's been amazing. The UI is just simple and lets me play music, and nothing has broken in the last year. The only changes have been minor improvements that make it even easier to do the one thing that I want: to play music.