Canon sued for disabling scanner when printers run out of ink
bleepingcomputer.com
bleepingcomputer.com
And I now add: and don't let it connect to the Internet, and don't install proprietary drivers or software for it on your computers.
Also, remember the names of companies doing sketchy things, and do your part to provide negative feedback when you can, and to give positive feedback to better companies. (Example: I've just moved away from the Apple product ecosystem, because Apple did one too many obnoxious things, and I'll also be pointing friends who ask to alternative solutions.)
It's Canon/HP/$MANUFATURER shenanigans - nothing inherent to inkjets. I think the better solution is to buy from more ethical printer companies, like Brother.
She got really sick really fast, Brother fired her as suddenly the "position no longe existed", cancelled her health insurance, and - speaking with their lawyers - they knew that she might very well not live to see the end of a civil case trying to reinstate her position/insurance. She did not get to see a day in court, had to fight to get subpar health care for the short duration of the rest of her life.
Just one story, and I'm sure there are many cases where they treated their sick employees better, and there are always two sides of every story, "would have increased the total cost of everyone's insurance" etc... that said no Brother product will enter my abode again.
I almost never comment on anything, but seeing ethical and Brother in the same sentence just got me. Apparently that story is still raw after 4 years.
FWIW, I think Brother's lawyers are really bad if they think they can do this with impunity. I'm not a lawyer, and of course I don't know your family's situation or if your grieving sibling had/has energy to fight them, but this sounds to me like something that the next-of-kin/a heir can call them on if they choose to. In particular, if this was in the US I think it's illegal to terminate the position and health coverage without offering COBRA, regardless of the reason. There would be very clear damages, and this additionally makes one view "the position no longer existed" skeptically. I was a potential juror in a civil wrongful termination case this month. (I got excused on the third day of jury selection.) This case went to court nine years after the event, so four years is not too late. My understanding is that in a civil case, your sibling would just have to convince a jury it's more likely than not your sister-in-law was terminated improperly. I wouldn't rule out a criminal case also.
But frankly, the bigger problem is not the company ethics - (big) companies rarely have them - but the lack of an employer independent healthcare.
My own experience is that these things - things you deeply care about and are separated from, it doesn't need to be via death, there are (unfortunately) so many ways this experience comes - will probably seem raw forever, as you care, and there will always be moments that those feelings overwhelm you.
I've found no answer to that, other than to face those moments with sincerity and finally a shrug and a smile. I'm not sure there should be one.
I'd say especially if you only use occasionally, given how many times I sometimes had to run the head-clean on the last inkjet I used, every time it was left alone for a couple of weeks.
At the time I ran a B&W laser for bulk (and letters & other documents that needed to be crisp) and the inkjet for occasional photos and other colour work. I now just have a colour laser and on the rare occasion I need better photo quality I get a print done commercially.
Be careful on your selection of laser printer though, some are far more expensive than others wrt consumables, and/or far less reliable, especially as the not-silly-expensive-for-home-use end of the market.
I have since gone to a smarter printer with an Epson ecotank. Their ink is decent price and it works fairly well. Sadly The model I got requires custom drivers. Though they do have models that support PCL6/ postscript. The model I got also allows for larger paper sizes, but it does not handle it very well in the firmware.
They do... Though if your use case is only photos, look at a completely different technology.
For a number of years, for printing photos I used an Olympus dyesub printer - it was a P-400. It prints an 8x10 (and you had best use the 8x10... or make 4x 4x5s). The problem was that it cost about $3/page to do that print.
I'm not sure about the current lineups and price points. Looking around, there's a Kodak one for $130 for the printer that appears to be at $0.50/4x6.
Now days, for printing photos - for those that I want printed, I go to smugmug or similar.
When you get down to it, I haven't been pleased by the photo printing quality of any of the other technologies.
if you want a decent photo print that won't deteriorate, projection onto real silver or archival color process is the way to go.
You should look around for current reviews on the quality of photo printing on color lasers, as I'm sure you'll find reasonably priced models which do a very good job.
If you do need the drivers often you can unzip the installer and look for the .INF file. Installing from that will save you from the crappier parts of the software.
It was entertaining, but not in a good way.
Honestly I've never been satisfied with any printer, inkjet or laser. I eagerly await the day I just don't need one.
It could also have to do with the detail/complexity of your document. Intricate PDFs or high-dpi graphics can overwhelm low-midrange printers. (I once had a print job that took the printer half an hour to process.) On some printers you can even install additional RAM.
Thats criminal in my opinion. Never buy again. Sharp does the same thing for their larger “enterprise” MFPs.
cat myfile.pdf |nc printername 9100
They've always worked for me.
I also don't let it connect to the internet as it has a fixed IP and no gateway.
Also none of this cartridge subscription business and I've always been able to buy the cheap unbranded cartridges on Amazon or Ebay for a fraction of the HP ones that must be made from solid Platinum or something...
Good to hear I have more companions on the same boat.
Unless you wanted me to write an exhaustive list of alternatives for everything Apple makes.
Any occasional color print goes to walmart or cvs or staples (exactly 2 times I have done that since I bought this printer).
I'm not sure how someone's age matters, but the elderly appreciate "it just works" peripherals just as much as you little whipper-snappers. One of the best things we did for my mom-in-law was replace her ink-jet printer with a laser printer. B&W MFCs start around $200.
$60 + Ink
Don’t do that: it kept making purchases because it didn’t receive the ink as fast as it expected due to supply chain issues. It took a long time for Canon to cancel the orders that had never left the factory and give our hundreds of dollars back.
It’s a fun story at least!
But, never say never, it wouldn't even be the worst thing i've seen in the IoT world.
Well, that firmware update included new DRM checks for non-HP toners. The printer would just refuse to work with 3rd party toner cartridges.
I had to help him and had to find an old firmware and downgrade to an older one which didn't contain the DRM. The firmware didn't come from HP's website because they deleted all old versions so I downloaded the version off someone's Google Drive. Who knows if that FW contains something malicious. Also, I had to install Windows because old firmware update is a Windows program. You're SOL if you use macOS or Linux.
This incident didn't make my friend go and buy $200+ worth of original toners like HP intended. All it did was make him anxious of updating anything and of using HP products and has wasted a lot of his and my time. He said he won't buy another HP printer again.
If you want to learn more, search for "HP supply problem" with your fav search engine. Or see this link on HP support forums [1]. And don't update your printer's firmware if it's working fine... because who knows when they'll disable FW downgrade option and you'll be stuck with a DRMed printer.
Edit: Just in case you found this comment through a search engine or this has affected you, I recommend downloading FW from this page [2]. It also has a list of affected HP Color LaserJet Pro printers (there's quite a few models.. the page lists 11 models). That blog also has a full saga of HP's shenanigans and their attempts to block aftermarket cartridges [3].
[1] https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuc...
[2] https://borncity.com/win/2021/02/02/firmware-downgrade-for-h...
[3] https://borncity.com/win/2020/11/08/hp-firmware-update-for-i...
Why aren't companies being found criminally negligent with the CFAA when they force poison-pill "upgrades" that remove stated features from the original device?
How is this functionally different than the crypt-ransomware we see in the news?
> (5) (A) knowingly causes the transmission of a program, information, code, or command, and as a result of such conduct, intentionally causes damage without authorization, to a protected computer;
A malicious driver that bricks the printer might meet that criteria. The access might be authorized, but the inflicted damage isn't.
The last printer I bought, I was able to setup and print with, without (explicitly) agreeing to any license. Is the EULA part of a software install process?
No malware, no adware, no funky drivers; just colored, WiFi, LP-protocol, multi-tray PCL and PS support.
Best thing since sliced bread.
Nobody likes being scammed even if it's just for $2.
They only tend to be a bit picky about the WiFi networks, so better to use with a cable.
Vigorously shaking the cartridge might also help sometimes.
And regarding starter cartridges, you might need a reset gear: https://cartridgeamerica.com/ctg/brother-toner-chips.php
One thing I did notice, though, is that it will start complaining and bugging you about replacing the toner before it actually runs out. There's a well-known way to reset that check, though, allowing you to print until it actually runs out.
This is all true, but it seems lasers have had their day for the occasional use printer. We have an Epson EcoTank, and all manufacturers have equivalents. The hardware has been absolutely flawless - 12k pages of ink in the box, not a single jam after 10k pages, ink is something like $20 for 10k pages and child could refill the think without making a mess. They make you pay for the privilege of not nickel and diming you after buying it by charging at least $200 more upfront, but I'd take that any day.
But, for Epson at least, the simplicity of pcl6 / ps isn't there. You have to use their drivers, which often only exist for Windows. That shouldn't happen because they support "driverless printing", which is really just another printing format that supplants pcl6 / ps. They all support "driverless printing" because they need to check the "print from mobile" tick box, and they can only get it by supporting this new format.
In theory, this should be great for open source because this new format started life as the internal format used by CUPS called "CUPS Raster" [0]. It was then taken up by some mob called the "Printer Working Group", made more device independent, and renamed "PWG Raster", which CUPS supports. In practice, so far, I've never had the joy of seeing a driverless printer to work with CUPS - despite the fact that phones do work with the printers. It needs more time in the oven, I guess.
Mindboggling. Here we are, after 30 years of trying to come up with standard way of doing the apparently simple job of telling a printer how to put ink on paper, and we still need more time in the oven. Unbelievable.
Even on Linux?
Ironically, my windows desktop won’t print to it though. It just reports an opaque error sending to the print queue with no diagnostic information. No idea if it’s a windows problem or a printer problem, because I just use my linux laptop to print with no issues, so I haven’t bothered to resolve the windows printing issues.
Sideloading on iOS, alternative app stores etc
Farmers getting access to diagnostics for their tractors
Not having to buy subscription-ink (looking at HP here...)
Standardized charging systems (USB-C) over proprietary cables like Lightning.
Amazon fighting the definition of a library - they mostly stock books and have a weaker digital loaning system, Amazon has a vested interest here.
I'm not sure why - as a global species - there's not more effort to tighten up the rules in this regard. We know business are user-hostile when considering greater profits and we see this daily, yet only now does the EU consider, in another 3 years, that a single cable might be a good idea to reduce waste.
We really need more open access to the hardware and software of products on the market, and certain behaviors should not just be illegal, but require a maximum month-long turnaround to producing a commit that fixes the problem or face automatic daily fines until it is fixed and rolled out to all customers.
Seriously, I suspect this could be fixed by most people on this forum very quickly.
Lobbying. These industries are worth billions of dollars. They can afford lobbyists who will go to politicians and influence the law making process. They essentially buy the laws that they want. Copyright duration is essentially infinite now thanks to these guys. Also illegal to reverse engineer thanks to these guys.
Billion dollar corporations protecting their own interests at the expense of the public's interests. Such a nice democracy we live under.
As for the time between adoption and enforcement - there has to be reasonable time given between for everybody to adjust to the new regulation.
A lot of us have been conditioned to think you "just can't" modify things like firmware, or OSes, (or increasingly in phones/tablets, user-space). But for Stallman's generation, hardware devices were 100% owned, repairable and hackable by their owners. Only software and the abuse of it could so comprehensively change a hardware device from something you obviously own, to something which in a real sense you don't control or even realistically own anymore. Apple is leading the charge in this as other companies itch to pile in.
Every manufacturer the world over is right now wondering how they can turn their one-time sales into a recurring revenue stream.
Case in point: the Bosch e-bikes now offer a 'Bosch account' to supposedly access premium features on the bikes which in a sane world would be included in the purchase price and which really do not require an online account or service to begin with.
Maybe I'm curmudgeonly, but I'm tired of things I choose being changed on me, things I own be used to profit on me, things I use to spy on me. And its not just software and hardware. For example, I bank at X, but they've merged with another bank and are becoming Y. So now different website, different checks, different name, etc. and for what? for a line on some CEOs resume. Similar when I make a loan and the loan is sold to someone else, and my payment processing routine has to change to accommodate someone else's profit-making deal.
It's more likely the CMOS battery is duff or some other issue
I'm certain that laws attempting to curb specific abuses such as with these printers will be like playing whack-a-mole, but perhaps after enough moles get whacked hard enough, the culture might start to change course. One can wish anyway.
Back then companies were still short sighted enough¹ to build them to last.
It's an Apple Laserwiter 12/640PS.
It's still chugging along today, with 64Mb of memory no less!
[1]: Recurring revenue wise that is.
Thanks from increasing my list of examples why people should no be so condescending of proprietary firmware.
After having 5 broken printers in the garage I said enough, that is a useless waste, and invested some money in a mid range laser printer (only b/w, but I don't need to print in color anyway) that doesn't give me any problem, and with a toner that costs 10$ on Amazon (not original, but who cares?) I print 2000 pages. That means that in 5 years that I own it I only changed it 2 times.
I really don't see a reason for inkjet printers to exist, I hope they will disappear from the market.
Fast forward to today, I have never owned an inkjet printer. Over the past 30 years I’ve owned a total of 3 laser printers. The second was in 2005, because I wanted a scanner. The third in 2014, because I wanted network. So each one has lasted around 10 years each, and not because they broke, but because I wanted new features.
I have forever told anyone asking my advice on printers to avoid inkjets. When they do, they have problems with the ink, either drying out or having to replace them all the time.
I agree, inkjets should’ve died a long time ago. The only reason to buy one in the past was if you were on a tight budget and had to have color. But nowadays, color lasers are dropping, or it’s super easy to send something off to X to print it for you.
18 years later, still works great and I've only changed the black toner once and never changed the color.
Of course the printer itself costs the same as 5 inkjets and when the toner does need replacing... ouch.
Aren’t inkjets better for photos?
www.ldproducts.com/blog/pros-cons-of-inkjet-and-laser-printers/amp/
Thought admittedly if I replaced or repaired the power module, it probably would’ve went another 20 years at least.
Example pictures: https://geekanddad.wordpress.com/2014/03/02/
I have been able to scan all of my documents with their MFC line directly to my Dropbox (or box or drive or onedrive) account for over 6 years now, AND Brother Web Connect automatically OCR’s them.
The only thing I miss about not having an inkjet is color printing and at-home photo printing, but there are so many on-demand online print shops nowadays, I can't say it's a big deal.
I battled with colour HP, Canon and Epson inkjets for so many years, then eventually snapped 2 years ago and bought a mono Brother laser MFD for a ridiculously cheap £150 - wow, no more buying ink every month, no more "head cleaning" or "head alignment" every.single.time I want to print something, no paper jams, no stress when you just want to print one damned page!
Just... a perfectly working device! And the ink lasts ages too - the smaller cartridge that came with it lasted a year, then I bought a standard sized one that's still going strong. I really can't rate Brother highly enough - zero issues, everything works perfectly.
My only mistake was not switching to a mono laser printer sooner!
Inkjet technology is fine, it was the exploitation of it by HP which lead to copy cats that really made it ridiculous.
I've got an HP inkjet wide format plotter (36" wide) that was built both before HP was all in on ink as a profit center and built by a different division (plotter division). It has been a reliable workhorse for over 20 years now and while I don't use HP ink any more (they don't sell it) third party ink works fine.
I replaced my desktop printer with an Epson Eco-tank printer. They claim it comes with 2 years of ink (at my rate that is probably 4 years :-) and they the ink is not expensive. So there are people trying this model of "let's not bother screwing people on ink" and I'm trying to reward them by buying their printer.
Also the integrated scanner worked out-of-the box for me under Debian, after I compiled and installed utsushi [1] from sources (edit: I'm only scanning from the utsushi command-line, no experience WRT integration with sane etc.).
Never ever ever buy a cartridge inkjet printer.
instead buy a tank printer (eg Epson Eco-Tank). They are more expensive. You fill up the ink from a bottle.
Cartridge printers are sold at a loss and designed to make a profit from the cartridges. This is why printer manufacturers are constantly fighting third-party cartridges with unnecessary firmware "upgrades". Additionally, the printer will use some of that ink to clean the printer heads so the printer will run out of ink even if you don't print anything.
Also, retail printers are typically sold with less-than-full ink cartridges.
It's a good example of how consumers buy based on price rather than value. But don't confuse cartridge vs tank inkjet printers. They're completely different beasts.
> I really don't see a reason for inkjet printers to exist, I hope they will disappear from the market.
Perhaps you should investigate why they exist. Seems too naive to wish for their disappearance due to lack of knowledge.
https://www.precisioncolors.com/
I've been using these for years for Photo printing. Can vouch for excellent quality and affordable price. You need a color calibrator to calibrate these inks + paper.
The sad thing is that there aren't any good review sites.
Honest Question: Would inkjets remain cheap if they all accepted $STANDARD bottles available everywhere and compatible with all printers.
It's probably possible to design an inkjet printer that actually works as well in the real world as a laser printer, but it would threaten the business model of all the printer manufacturers so I'm not holding my breath.
That said, once you get up into the (semi-)pro photo/art printers, they're fantastic for that application. i.e. very much not an office printer. The ink per ml in the bigger cart sizes is often one or more orders of magnitude cheaper. You still need to run them enough to keep the heads nice and clean, but they also usually have decent auto-cleaning support built in to help maintain the print head so long as it's getting used periodically.
The HP cartridge holds an approx 9ml, so that gives an idea of how long those bottles should last(Also colour is 9/3 ml colours). Once these are done, I can just go ahead and get just a few more bottles which drives the price down further.
I've had no issues in printing apart from the first time I had done it. I obviously would recommend getting one of those brother Ink tank ones, but there's no need to trash an HP if you can figure to do this and keep a backup cheap maintenance printer.
Btw, I still use the stock cartridges that came with the printer, saving on a ton of cash and pain of hunting for cartridges.
P.S: I've tried this on 2 other models too with no issues
My brother MFC has lasted over 10 years now - no repairs needed. It's so old it only allows WEP wifi connection and my kid loves the beeping noises the fax button makes.
The thing is pretty cheaply built so it's janky as all get-out, but ink included, I haven't touched the expense of the cheapest laser printers— maybe half. I'll upgrade when its limitations outweigh the benefits.
(watch out— it won't work on every model. It looks like some cartridge companies sell refillables for models they know won't work without official cartridges, so do some reading!)
In SF you can print at the library which I've done once.
The ink is very inexpensive, you can purchase individual ink bottles (about $3 per bottle, and on average will last about 1000-2000 pages) and not the whole set, and the printers actually were built quite tough.
Sure, they're more expensive than the cartridge-based ones (4-5x the price), but one gains economy of operation + more well-built devices.
Now, it is true that inkjets are fussy and you need to keep printing with them to keep them operational, but I managed to clean out a very dry nozzle twice with nothing more than a pack of lint-free paper, some specialized cleaning fluids, a pack of syringes, and a thin rubber tube, simply using guides found on the Internet. And I haven't had any mechanical failures yet that weren't caused by the paper feed roller being worn out (which is expected) despite both printers being used daily for years.
Maybe I'm just lucky, or maybe Epson did really good with these two models in particular, I don't know.
I print infrequently, but need to have color prints available at any time for family, so I got a color laser printer something like 15 years ago. It has wireless so it's on our wifi and I've never had any issues with it, nor have I even run out of the original toner.
It was definitely worth it, I never want an inkjet again.
How often do you print photos that you can't?
They're still useful for cheap printed confections. You can use them with edible ink and paper. It's quite nice to print photos on cakes and stuff.
I had a laser printer before at home before, and it's slow to warm up, tonner is 10x as expensive as refilled ink head and I kinda fear the tonner particles getting into the air and I breathing them. Page output is similar for much higher price.
Quality is better, but for home use I'd only consider laser printer if I was still making PCBs at home.
I purchased a large format printer in 2007 to print tabloid size photos. And then I purchased another in 2015 with a scanner. I believe the large format one still worked, but it was large (obviously) and I had less need for it or space for it with kids around.
The current one is almost 7 years old. I keep looking at laser printers, but until this one actually dies, there is no point to replace it and I would lose the option to print photos.
Since I've seen a few negative experiences in this topic, as a contrasting anecdote I've had the one inkjet (Epson) for the past 15 years which has worked fine all through and been useful for printing images and also for the time I used the feature printing on discs.
If you haven't tried replacing toner without replacing cartridge (the only way to achieve this level of cost efficiency), there may be some intermediate steps that are good to know about:
Despite costing more than traditional inkjet printers, I find that build quality is not that great (cheap creaking plastic, scanner bed occasionally detatching from its hinge).
Another issue I have with it is that ink level reporting is inaccurate; indeed, the manual itself recommends to visually inspect the tanks, which are semi-transparent and can be observed without opening the printer. However, I found that it's impossible to do that because dried ink covering the inner surface of the tank makes it impossible to distinguish the actual ink level line. Because of that, I have to remember to look inside the tanks to check if a refill is needed from time to time.
That said, ink lasts ages and refilling is cheap compared to cartridges, so overall I'm happier with it than with any other traditional inkjet printer.
If you don't need color printing, laser is the way.
The printer itself is quite well-built, never clogged even if I don't use it for weeks. (I do cover it with a table cloth if not in use, though)
In short, I'm quite satisfied and will definitely recommend Brother printers to others.
I’d love a master jet but it’s just not in any way affordable / practical.
Meanwhile, I ended up with an HP OfficeJet Pro 8620 that was recommended years ago by The Wirecutter and I use HP's ink subscription service. It's never failed on me. It never jams. No fuser or toner to worry about. Ink just magically shows up at my house when I need it. The old cartridges go back to HP for recycling. It is the most reliable printer I have ever owned, and I've owned dozens of printers since the early 1980s of almost every technology. I love it. It is one of the few devices in my home that I can say it Just Works. I will be sad if it ever dies and I can't fix it.
Edit: I purchased the HP for $150 in May 2016 on closeout from Office Depot. I've been on the $5/mo or $10/mo plan since then depending upon family needs, so let's say I've spent another $500 since then on ink costs, so I'm at ~ $650 since May 2016. I've printed 16,083 pages, so my lifetime per-page cost is ~ $0.04.
Maybe my mistake was going with a cheap color laser. But I've been thrilled with this particular HP and the convenience of their ink subscription program. Meanwhile, Brother's customer service on the laser printers which failed under warranty was terrible. It was the Brother HL-3170CDW. This isn't my review, but it matched my experience, except I mistakenly bought a second printer so I could re-use supplies I already had for the model:
https://www.amazon.com/gp/customer-reviews/R32TEW142QU2G6/re...
Edit: reworded for tone. Thank you for the feedback below.
I’ve had 2 b&w laser printers my entire life, both Brother (after getting annoyed with Epson inkjet printers that were “affordable” in high school). The first got me through engineering school printing maybe 300+ pages a year, so like 2000 pages. Did not replace the toner once and don’t recall any meaningful problems. That printer stayed with my mom and works to this day for her odds and ends (maybe has had one toner replacement). The second is a printer I bought after I moved to California when I ended up needing a printer (went without for a while). It has also lasted a very long time without issues although maybe the toner hasn’t lasted quite as long (but I’ve done things like print out game manuals). It sucks that Google cloud print went away but that’s not Brother’s fault. The wifi connectivity is serviceable although a PITA to set up after a move. Other than that, works flawlessly. No drivers, no maintenance, nothing. Just print, wait ~10s and the printer starts printing at a quick pace.
My point is we all have our stories about the printers that work or don’t for us. Objectively though laser printers have lower maintenance on all fronts and used to have a higher upfront cost (although these days, they seem competitive). I’m not sure why you got a couple of lemons. I don’t claim the entire Brother product line is gems either. But I do my research and look for a no-frills standalone H&M’s laser printer that seems particularly beloved by the community. Some times you might need to look for it second hand if it’s not being sold right now or look for it’s spiritual successor. Hasn’t failed me yet but I also don’t buy and use enough printers at volume to have a complete comparative picture.
I 5 years that I want to a laser printer I spent 100$ for the printer itself, and 20$ for 2 toner from Amazon, and I'm on the second one and it's still half full.
Working at a University it is mind boggling to me how much paper is waster because someone internally decided they need a real signature. Not all my colleagues are savyy enough to paste a scanned signature into a pdf.
Germany requires some signing software for pdfs - though printed-signed-scanned documents are also legally valid signatures
There was a legislature in America that tried to define pi as 3 so irrational laws are not surprising.
The point is that most of these "need a real signature" requirements are arbitrary and inhouse. Not really legal requirements. So the processes could easily be done without.
Is there any place where it does? It seems ridiculous to me to treat copy-pasted bitmap same as real signature.
In a certain way I kind of enjoy printing to a printer that's not near me, if it can get away with it, if I have printed something off to read over the course of a week I feel like it adds some gravitas to actually go and fetch it.
I wished there was an alternative payment model, where everything is perhaps paid off over time. If the product fails during the specified time period, the payments stop. It would hopefully give the companies some sort of recurring revenue, while incentivising them to build something that lasts and not play dirty tricks on the consumer.
They'd still be thriving under an honest business model. There is no need for any of this. There is only greed.
It guarantees recurring revenue and guarantees the customer will have support the next day (or same day sometimes) if anything happens.
Retail customers simply pick the cheapest thing though that satisfies their needs, most of the time. It’s been the same story since the first retail shop I imagine.
It would be a great free Amazon Prime perk for the home market, where people print only a few times a year, and don’t necessarily mind waiting 24 to 48 hour for a printed document to come in the mail. I’d imagine revenue could come in from higher-quality printing options (photos, books, etc…)
Living in a small apartment, I don’t have the space to keep a printer that would only be used a few times a year, so I’d love this kind of service.
It’s a slight improvement over my last fridge which used DRM to make sure I only used their (way more expensive) branded filters.
Then, a year later, the printer developed some sort of error on initialization of the print head... and it would refuse to scan on that basis, even though the scanner mechanism was completely separate and scanning UI still came up. It turned out there already was a class-action for this second issue, except my Canon hadn't manifested the issue earlier and so no settlement for me.
Got a B&W Brother Laser with a simple flatbed scanner built-in. Not perfect, but covers the occasional need to print something out short-notice, and scans well enough for the main needs I have there. Some folks say just use services for printing, and there is some validity to that, but it's nice to be able to quickly print up a reference sheet or label without planning ahead.
Since early 2000s: It's been mostly Brother lasers for my small biz clients. Brother was terrible before 2000, became cheap/reliable and stayed that way.
I placed a few this year.
I’m sad if Canon reverted its game for anti-buyer shenanigans.
> the printer ran out of ink
Quite wrong! Should say: "a count-down chip in just one half-full cartridge started sending an empty indication signal to the printer".
Admittedly I haven't done anything myself, though I admire those who have.
when I saw the headline for this article I first read it as "Canon sued for disabling scammer when printers run out of ink" :)
Ultimately, there's always a market for value but there's also always a market for the cheapest possible thing.
Is it possible to have a company today premised on the idea of making a decent, cheap printer?
That would give a base to work from, I guess you start simplifying the hardware. Even if it used propriety cartridges at the start it would seem better than a commercial consumer-level printer as you could stop the 'you need all colours to print in plain black (K only)' and 'you can't scan without wasting ink getting the printer ready', etc..
??
Just like my stereo. It's the old fashioned kind, with separate components, all from different manufacturers.
Lexmark was okay for a while until their imaging units started crapping (700 series).
For scanning, download the Microsoft Lens app for your phone, it works well.
Stop buying personal printers. They're bad for the environment. We should make them a dead technology.
I even have a comb binding machine so that I can assemble booklets of related published papers, which I rely on — in combination with the digital form — for my work.
Sometimes it’s just more efficient to page through and find what you’re looking for in a physical document, and reserve my screens for other information.
Furthermore, “bad for the environment” is an empty, thought terminating argument. Personal computers are bad for the environment, and you’re even worse for the environment, but that’s not an argument for eliminating computers or you.
There are a few downsides. They count per page basis. So even if you print only one letter, it counts against you. When you have to print a lot, then you have to buy in the pack of 10 pages. But overall still cheaper for me than to buy ink at all.
Regardless, the "free subscription" is no longer a thing that is available for purchase. It also doesn't seem cost effective, given the miniscule print quota; a single laser printer toner cartridge yields more than a decade of prints if you were able to somehow always hit exactly 15 pages a month.
I can very much see that the all-in-one device has some "initializeHardware()" function that tests and sets up all the internal components, which probably requires ink to run (firing an ink jet as part of the initialization with no ink present usually burns some ink and it'll permanently clog with carbon deposits).
Likewise, I suspect if the light bulb in the scanner was faulty, it wouldn't print. Or if the chip controlling the fax functions was unresponsive, it may not scan, copy or print.
Designing a device which can self test every component, and then have a matrix of exactly which components must be present and working to do each function is very possible... but it's extra engineering effort, extra testing, and an extra source of bugs.
For example, if an ink cartridge is missing, the weight of the carriage will be different, which will need different motor control parameters to ensure the movement speed is suitable (they're DC motors, so require quite complex control algorithms to move at a close-to-constant rate across the page).
Overall, it might not be Canon management requiring this behaviour, but rather the engineering teams deciding that all these corner cases are not worth the effort of supporting.
I'm inclined towards malice and not incompetence.
At any rate, if your theory is correct then they are knowingly selling a defective product. Using the scanner is not a “corner case”, it’s one of the devices’ primary functions.