I have no idea who is telling the truth, but wouldn't it be fair to say that people working for the city do have more of a motivation to spin this than Walgreens?
If Walgreens is doing what the city claims, then Walgreens doesn't need to blame the city. They might anyway, but there's no big incentive. If they have a lot of stores that aren't closing, wouldn't it even be potentially harming their business for no reason?
Whereas, if the situation is what Walgreens says, then the city does need to blame Walgreens.
I have never been to SF and don't have any idea about the facts on the ground. Just, coming from ignorance, it seems logical to me to bet the opposite way from you.
One response to a decrease in reported theft and an increase in viral videos of theft is that the number of videos is misleading and "the numbers" prove it.
Another is that people aren't reporting theft as much because it's either out of control or perceived as such due to the videos. And/or the authorities have ways of manipulating the statistics.
I don't know that one or the other interpretation is correct, but if someone presents the first one as obvious without delving into why it is certainly true, then I tend to distrust them overall.