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I've lived in and gotten drivers licenses in several states and in none of them were there any problems with the DMVs that couldn't have been improved by hiring more people.

It seems like a pretty thankless job, and I would by no means want to do it.

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At this point, your anecdote doesn't help - heck, DMV's inefficiencies are so widely known and even featured in some movies: https://www.google.com/search?q=dmv+sloth

It seems deeply odd to say anecdotes don't help and then talk about movies, if it doesn't help him it doesn't help you

There are lots of things that are 'widely known and even featured in some movies' which have no basis in fact (or if they ever did, it's long gone).

For an example relevant to here, consider how movies depict operating a computer and how that relates to one's own lived experiences.

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