I don't think good software always aims for the lowest common denominator. It's not an unequivocal good that users' lack of education is catered to. Infantilizing users makes them more dependent on services, and less able to navigate the internet.
I don't think good software always aims for the lowest common denominator. It's not an unequivocal good that users' lack of education is catered to. Infantilizing users makes them more dependent on services, and less able to navigate the internet.
My passenger had my phone number memorized. I went to visit him when he called me from jail. I used his gmail password to get his contacts' phone numbers to try to get someone else to bail him out, but it was only $300. After a few days I paid up to bail him out. He missed his next court date. I went to the bail revocation hearing a couple months later, and got $200 of that $300 back (iirc).
I make an effort to regularly exercise my mental phonebook, on his account.
Who are your lifelines? - https://www.taxiwars.org/p/who-are-your-lifelines.html
Nobody ever questioned that you have to learn driving a car. How to handle it, what would break it, traffic rules etc. Why don't we demand that cars become so smart that a 16yo can just buy one, jump on all the pedals and turn all knobs and be a safe while doing so because the car will prevent anything bad from happening? We somehow accept that driving a car is something non-trivial that has to be learned, has certain rules that need to be followed, etc.
At the same time, nobody ever questions what you don't learn to drive a car. You have one acceleration pedal; you don't have separate controls for the fuel/air mixture and ignition timings. You don't manually control the differential. You have one brake pedal, not separate ones for the front and rear brakes, and automatic anti-lock braking is even a useful safety feature.
Modern cars even have warnings for tire pressure, so the driver has less need to manually check.
Modern cars are so smart that a 16 year old can buy one and drive it without having to know how to rebuild the engine, unlike cars of a hundred years ago.
The trick is that we have a long cultural history of deciding just what aspects of car driving are non-trivial and need to be learned and what aspects can be automated successfully (or even beneficially). Consumer computing is still in its relative infancy, and it's a moving target.
[0] Or a domain...even the most tech-savvy among us probably types in domains without examining the difference between a domain and a URL or how software might detect whether a given string looks like a domain