If you're in the payments business in 2021 and don't have crypto product offerings then you are limiting your customer base. Imo a good decision for stripe, and even better to let others chart the course for a few years first.
Seriously though, if speculative assets are your thing then crypto is great. It's still not great for the average consumer to use for payments.
Here is a short blog post that discusses this tech: https://polynya.medium.com/argent-zksync-a-peer-to-peer-elec...
I think the other big issue is that current wallet apps are very buggy and their UX sucks in general, so your point still stands
Then again, perhaps it's just me.
I don't think anything changed. They added support for crypto in the past and removed later on too, similar to a couple of years ago ( eg. Steam, Amazon, ... ).