The author is completely right in that the government at least in the US attempting to downplay, mislead or 'avoid panic' absolutely destroyed any credibility and is still suffering from it. Most people are not stupid, if provided with all available information as well as clear statements regarding the reliability of that information and just a clear message saying "hey this is new and we have no idea, we are making our best guess" people will make decent choices. Unfortunately the US decided to torpedo its credibility, and all sides decided to turn it into a political issue which a pandemic should very much not be. All politics all the time and the US is now crippling itself. In the absence of real honest leadership people turned to the loudest voices of the media. Once the people distrust the government and think they are lying its very hard to appeal to their logic again. I am very much not a fan of Bush II but he did it right after 9/11. What he did after though is a topic for another day.