I’ve been impressed by Apple’s pace and wish there was more I could read about their engineering and product journey for the maps product.
I’ve been impressed by Apple’s pace and wish there was more I could read about their engineering and product journey for the maps product.
I find I prefer to use Apple Maps for driving because it's just a nicer experience (though that's largely due to having hooks in iOS that Google Maps is not allowed), but I still don't really trust it when walking around a city. I'm in the UK so I'm not sure if it's better in the US, but it's not there yet over here.
Apple and Yelp seem to make it really easy to give them new hours. You can either write them in or just take a photo of the hours and they'll do it. For Apple, you get an alert in about a week that the changes were posted.
Years ago, I noticed Yelp wasn't used much internationally. The well rated-places were often touristy. With Apple, I have noticed "food" won't have many good results in some countries. I feel like the same applies to Google, but since I don't primarily use it I'm not sure its fair to say that.
I can submit a correction for a misplaced business or wrong opening hours, and it's live on the map within hours, but more often minutes. Recently I had to submit a correction to a typo in a business name to Apple Maps and it took over a week.
In India, Apple Maps has compensated for this - they have purchased this data from JustDial.com ... However, Apple Maps still remains inferior to both Google Maps and HERE Maps due to lack of data. It's a Catch-22 for Apple as even if people want to use Apple Maps its poor user experience forces users back to its better competitor and without the users using it, it cannot improve itself. Google Maps is nearly unbeatable in India due to the sheer amount of data it collects every single day from Android Phones and "crowdsourcing" from its users has made it really good at routing - for e.g. in Bangalore's insane traffic, its algorithm is quite good in considering both shortest popular routes + traffic to suggest routes that will take the shortest time to reach a destination. HERE maps is quite good too and is quite popular in India because it allows its maps to be downloaded for offline use. (Google was forced to add this feature too. Apple Maps in India still doesn't have this feature).
Both Apple and Google rely heavily on the business owners to self-report their hours.
In my company, we have one of our social media people assigned to this task. Each week he has to check all of our locations on both platforms to make sure the hours being displayed are correct.
Usually they are. Sometimes people will report a location closed because they're just mad about customer service, and he has to change it back. Sometimes our hours will change, and after he's changed them on Apple or Google, the hours will mysteriously revert to the old hours a week later.
The problem you encountered is a mindshare problem. Small businesses like cafes, and even some very large businesses, think Google=Internet. So they only update their information on Google.
COVID made this a lot worse because business owners closing their stores either temporarily or permanently don't really care that much about notifying Google or Apple. They have much more important things to worry about.
(This depends, obviously, on what you want from a map. I'm not a motorist.)
In practice, there are still some annoying wrinkles. It often assumes I boarded a bus when I'm not quite to the bus stop. So I have to tap and swipe a few times to go back, find out which platform or when the next bus arrives. If you have a moderate walk to or from the bus stop, the walking directions are frankly bad. I often quit and redo that part as only walking to get turn by turn. I know the watch has a much more limited screen, but I end up having to pull out my phone for some of those specific details like the platform or when the next bus is scheduled.
Why would they need to know where the bus is, when they already know where you are?
Maybe they are using GPS and silently failing in all other situations? My point is that it's nice when it works but could use some improvement on whatever method they're using.
They are amazing compared what crap we got back in 2012 or so when apple maps replaced google maps.
I was in Tel Aviv in 2017 in a rental car at Ben Gurion airport, trying to find the rental car return. The signs all pointed me one way, and Google Maps agreed. I followed them, and got to a place where Google said "your destination is on the left."
I cursed "no, it f&cking isn't!" After much driving around and stopping to ask people, I finally found it. The rental car company had given me a sheet of paper saying where it really was, which I had neglected to look at (never having had a problem before).
I never checked to see if Waze had it right.
Once the road labels were so frustratingly small that I took a screenshot and opened it in Photoshop just to see how small it was. One label was 4px. Another was 6px. How is anyone supposed to read a six pixel tall word?
Here's an example of Apple Maps using a FIVE PIXEL TALL font: https://twitter.com/Reaperducer/status/1277319668194148352
Seriously?
In North America.
Google maps is accurate down to minute details in African countries.