Frances Haugen: Data with Empathy (2017)

October 22, 2016 To build products people love, you must understand those people. User research and user-centered design help get us there, but once we have a sense of how our audiences thing and behave, how can we go beyond the anecdotal to extrapolate to the macro? What ways can we better understand the needs of millions of users who think, act and operate differently than us?

Our October speaker Frances Haugen will share from her product management and software engineering experiences with products used by millions of Google and Yelp customers. She'll help us understand how data - done 'right' - connects us to millions of users we don't know personally. And she'll outline what doing data right means for product development, and how product owners can build things their users love.