He complains all the time about how he can't assume that kids know anything fundamental about computers.
Things such as manually saving files go above kids heads since the modern auto-save is so ubiquitous. Kids assume that all monitors are touch screen at first and will poke the screen before touching the KB&M.
File directories might as well be a magical black box. Good luck trying to get anyone to figure out how to print something if the default printer doesn't immediately work.
He wants to help, but is always shocked at how much kids simply do not know any of the primitives of a computer