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SiriusXM is like this as well, you subscribe/upgrade online but you have to argue with a support person for 30-40mins to cancel, at least you can do it on a chat on their website.

Honestly if you can subscribe with a button you should be able to unsubscribe with a button.

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It's outrageous that you can't cancel online as easily as you signed up, and we do need legislation to correct that. But when you have to talk to them on the phone, just say, "I sold the car." End of conversation. What are you telling them that gives them the hook needed for a 30-40 minute conversation?

If all else fails, "I was just diagnosed with a terminal illness" or "I am required to report to the state penitentiary on Monday" will work.

They say “well we have the online streaming you can use” or “we can txfer it to your new car” they’re just stubborn and incitvized to try to keep you. Whats worked the best for me is “i haven’t used it in 6months and dont want it”. theres nothing they can say to that.

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