I don’t know how true it is but a few reports claim employees can’t get into the building with their badges.
...the doors are glass right?
And I guess beyond that point, walls are glass. Or you need explosives.
Every internet-connected physical system needs to have a sensible offline fallback mode. They should have had physical keys, or at least some kind of offline RFID validation (e.g. continue to validate the last N badges that had previously successfully validated).
A few hundred bucks of glass Vs a billion wiped off the share price if the service is down for a day and all the user's go find alternatives.
I have no doubt that the publicly published post-mortem report (if there even is one) will be heavily redacted in comparison to the internal-only version. But I very much want to see said hypothetical report anyway. This kind of infrastructural stuff fascinates me. And I would hope there would be some lessons in said report that even small time operators such as myself would do well to heed.
A small company has to keep all of its customers happy (or at least be responsive when issues arise, at a bare minimum).
Massive companies deal in error budgets, where a fraction of a percent can still represent millions of users.
Enjoy.