Maybe management is dysfunctional everywhere, I don't know, about to find out but mine literally just copied the email (headers and all!) from the client into the ticketing system and assigned it. Most of management has been there for decades and it has been their only job ever.
I spent more time tracking my time spent in the various systems and monthly reports than actual dev work. And the work was so mind numbingly boring.
I took the plunge and applied to half a dozen interesting job posts and that was it. I was worried about ageism, being an imposter, having to leet code, endless rounds, etc. But it wasn't that bad at all, a small take-home and a few rounds of talking about experience and now a nice pay bump and new problems to solve.