Working in schools, I can assure you, google classroom and all the accompanying apps are not some cabal from the schools. They're free. That's the incentive.
Also, I would ask, what is the other option? That the government builds and maintains specific programs for every function? How okay are you with taxes going up quite a bit? Because they will need to in order for the public sector to compete for talent with the private sector.
My opinion is that these sorts of things don't need to be electronic, as paper is more secure anyway. But maybe I'm a Luddite. At the very least, I am privileged enough to have a career that allows me the flexibility to interact with government agencies if I need to. If I was still working retail, I could see how online services would definitely be a plus in time saved.