From a management perspective, having everything reduced to a process and method is the ideal world, as no true knowledge about the actual work is needed. The weaker then understanding of the work, the stronger the desire to replace uncertainty with process.

However, no process can remove actual randomness (did anyone get the necessary ideas, for example) or uncertainty (is it even feasible, for instance).

That said, in larger - and I'd say mostly non-software companies - changing processes to things that are more inclusive, i.e. tech and the business talking directly to each other does help. And one way to sell that is under an agile/Scrum kind of construct. To me, seeing Scrum then more in non-tech/consultancy makes total sense.