On the contrary, the CFPB has rave reviews from what I have read:
https://www.consumerfinance.gov/
I had a problem where my spouse’s employer’s Health Savings Account custodian (PNC bank in this case) was simply giving us the run around on charging a fee that was not on their fee schedule, which the employees of PNC even acknowledged was an error, but no one could get in touch with a person with enough power to fix the problem.
I submitted a request on the CFPB website asking them to look into it and within 48 hours I had a boss call me from
PNC bank to confirm that my error was resolved and provided me her email address and phone number if there were further issues.
Trump did neuter the CPFB though, but hopefully Biden will bring it back:
https://www.latimes.com/business/story/2021-01-11/column-cfp...